**Overview** **Support with Precision. Serve with Excellence.** We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery. This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus onexecutive care and critical IT needs. **Key Responsibilities:** + Provide high-touch, personalized IT support for all employees—especially executives + Troubleshoot and resolve issues related to: + Microsoft Office Suite (Word, Excel, Outlook, etc.) + Windows 10 environments + Microsoft Exchange, Teams, and O365 + Active Directory and password resets + VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL) + Network connectivity, VPNs, and printers + Android mobile devices and mobile device management + Set up and deploy laptops, workstations, monitors, and other hardware + Handle onboarding/offboarding processes including device configuration and account access + Provide AV support for meetings, presentations, and video conferencing + Manage helpdesk ticket queues and ensure timely, courteous resolution + Administer phone system changes (moves, adds, changes, deletions) + Maintain accurate inventory of IT assets and track hardware/software lifecycle + Coordinate and execute IT-supported upgrades and special projects + Secure and dispose of retired hardware following security guidelines + Monitor systems for performance, security, and uptime **About You** **What You Bring:** + 4+ years of strong desktop/helpdesk support experience + White Glove or Executive Support experience highly preferred + Excellent troubleshooting and problem-solving skills + Strong interpersonal and communication skills (written and verbal) + Experience working with: + Windows 7/10, Microsoft Exchange & Outlook + Active Directory, Office 365, AV equipment, and remote tools + Hardware deployment and recovery processes + VMWare View, phone system administration, and executive support experience a plus + Certifications (CompTIA, Microsoft, etc.) are a plus + Proven ability to maintain confidentiality and handle sensitive information professionally + Strong organizational and multitasking skills with attention to detail **We Offer** **Benefits for All Associates (Full-Time, Part-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Apply today to provide the white glove support experience that sets the gold standard in enterprise IT.** **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace Related Job Titles White Glove IT Support, Executive Support Technician, Helpdesk Specialist, Desktop Support, End User Support, IT Technician, Tier 2 Helpdesk ReqID: 2026-132584 Category: Corporate Position Type: Full-Time Company: Gentiva