**Additional Information** **Job Number** 25073250 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP (https://www.google.com/maps?q=W%20Sydney%2C%2031%20Wheat%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000) **Schedule** Full Time **Located Remotely?** N **Position Type** Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. **CURATING ORIGINALITY TAKES TALENT** W Sydney located at 31 Wheat Road is hiring a Whatever/Whenever Manager. Reporting to the Executive Assistant Manager of Rooms, this integral role will manage our Whatever/Whenever team who are responsible for handling all internal/external calls, emails, and queries, guest requests, and in room dining orders. Driving the Whatever/Whenever service culture throughout all guest interactions will be a foundation, with additional responsibilities including, but not limited to; + Manages day-to-day operations, ensuring quality and standards meet the expectations of guests; + Handle complaints, settle disputes, and resolve grievances and conflicts; + Drive GXP/Digital Experience Performance; + Executes and adapts W Hotels BSA through HIDs (SOPs), frequent training, and audits; + Montiors GXP/CEC time sensitive cases prior to escalation; + Oversees the financial aspects of the department including labour management, procurement, and payroll; + Provides guest service that goes above and beyond for guest satisfaction and loyalty; + Models the Whatever/Whenever mindset and assists Talent in understanding guest needs, provides guidance, feedback, and individual coaching; + Encourages and builds mutual trust, respect, and corporation amongst the team. **BENEFITS** + Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends + The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International + Discounts on food & beverage across all our hotels + Recognition programs to keep you motivated + Wellbeing & mindfulness programs to ensure you stay healthy + Employee Assistance Program + ‘Great Places to Work’ certified **MI RECOGNITION** Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. **MI CAREERS SOCIAL MEDIA ACCOUNTS** Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram **CTA TO LEARN MORE** Visit whotels.com/careers to learn more about our workplace culture and career opportunities. **DIVERSITY AND INCLUSION STATEMENT** Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.