**Additional Information** **Job Number** 26003695 **Job Category** Rooms & Guest Services Operations **Location** W Prague, Vaclavske namesti 826/25, Prague 1, Czech Republic, Czech Republic, 110 00 VIEW ON MAP (https://www.google.com/maps?q=W%20Prague%2C%20Vaclavske%20namesti%20826/25%2C%20Prague%201%2C%20Czech%20Republic%2C%20Czech%20Republic%2C%20110%2000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. The Whatever Whenever Agent is responsible for delivering exceptional communication and service between guests, the property, and all departments. Serving as the first point of contact, this role creates a positive first impression through professional phone and email interactions, accurate information sharing, and efficient handling of guest inquiries. Strong communication skills, a courteous demeanor, and the ability to manage requests effectively are essential to supporting the property’s commitment to outstanding service and guest satisfaction. **WHAT YOU WILL DO** + Provide outstanding guest service and respond to inquiries promptly + Answer and manage calls using professional etiquette + Direct requests to the appropriate departments and follow up for resolution + Process guest requests such as wake-up calls, room service orders, and special accommodations + Maintain accurate records in CRM and communication systems + Share information about hotel services, amenities, and local attractions + Ensure guest privacy, confidentiality, and compliance with policies + Work closely with all departments to support seamless service delivery **What We Offer** + Competitive salary based on experience + 5 weeks of annual leave + Permanent employment contract + Staff meals during shifts + Discounts on accommodation across all Marriott International hotels worldwide + Public transport contribution + Multisport card + Recognition and celebration of your individuality — be yourself, that’s the W way _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.