**Additional Information** EU Nationality or work permit for the Czech Republic needed. **Job Number** 25182539 **Job Category** Rooms & Guest Services Operations **Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00VIEW ON MAP (https://www.google.com/maps?q=W%20Prague%2C%20Vaclavske%20namesti%20826/25%20Praha%201%2C%20Prague%2C%20Czech%20Republic%2C%20Czech%20Republic%2C%20110%2000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management Are you a friendly, professional communicator who enjoys helping others? Join our team as a Whatever Whenever Agent and become the first point of contact for our guests. You’ll play a key role in ensuring smooth communication between guests and hotel departments while creating a positive and lasting impression. **Key Responsibilities:** + Professionally handle incoming calls and emails, providing accurate information and efficiently directing inquiries to the appropriate departments. + Actively listen and respond to guest questions, concerns, and special requests, ensuring a seamless and personalized experience. + Anticipate guest needs, assist with accessibility requirements, and engage guests in conversation about hotel services and local attractions. + Process room service orders, wake-up calls, and other guest requests accurately using the hotel CRM and POS systems. + Maintain safety and security by following property procedures and reporting incidents or unsafe conditions. + Uphold hotel policies, standards, and confidentiality while maintaining a professional appearance. + Record and follow up on guest interactions to ensure satisfaction and build trust. **What We’re Looking For:** + Excellent communication and interpersonal skills with a positive, courteous demeanor. + Ability to handle multiple inquiries efficiently while maintaining professionalism. + Attention to detail, reliability, and commitment to providing outstanding guest service. + Comfort using phones, email, CRM systems, and other communication tools. **What we offer** + The chance to be part of W Hotels’ bold and iconic lifestyle brand. + A vibrant, stylish work environment where individuality is celebrated. + Opportunities to grow within Marriott International’s global portfolio. + Competitive compensation and benefits. + Insider access to W perks – from our rooftop views to our Whatever/Whenever service culture. Ready to join the journey? At W, we don’t just work in a hotel. We create a destination. We’re looking for passionate, energetic, and authentic people ready to make W Prague the place where luxury meets individuality. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.