First Line Client Specialist (FLCS) is a role that sits within the business part of the Client Facilitation Team within Global Corporates FX Sales, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the ‘First Line of Defence’ (FLOD) and the Client Experience through: + Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues. + Remove the administrative burden from sales enabling the salesforce to focus on true value add and client engagement. + Drive improvements to internal efficiency (e.g., KYC/CO) through a centralised client service and support team able to both diagnose issues and identifying potential solutions. + The reduction of manual intervention e.g., improved STP, through the remediation of data and hierarchies (coverage & risk) **Job Purpose:** Become an integral part of the West and Central Africa Corporate FX Sales Team for both internal and client-facing day-to-day tasks and help coordinate long-term projects to improve internal processes and help manage regulatory change. The specific day-to-day tasks and long-term projects may change over time. **Key Responsibilities:** + Proactively support West and Central Africa Corporate FX Sales to manage the ‘First Line of Defence’ + Ensuring post-trade processes are managed efficiently and effectively + Monitoring of the desks first line controls + Act as a point of escalation and own resolution of operational issues between sales and support functions + Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery + Proactively mitigating client impact whilst enhancing the client experience + Develop and maintain presentation and other material for internal purposes (Monthly Business Reviews, Senior Business Reviews, etc.) + Assist with external presentation for client workshops, training, etc. with focus on formatting + Help collate data to help the team in monitoring and analysing FX portfolio performance + Compiling market updates from Citi research portal / Citi Velocity and by gathering info from local teams for specific markets + Assist in credit limit calculation and credit charges, as well as monitoring credit limit usage + Responsible for general administration duties as necessary such as calendar management and event coordination + Assist with control and supervisory framework to ensure adherence to audit and control policies + Support the West and Central Africa Corporate FX Sales Team in market expansion initiatives on both Global subsidiaries, Public Sector and Local Corporates Segments **Knowledge/Experience:** + 1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding or Middle Office **Qualifications:** + Bachelor's degree with minimum Upper Second honors (or equivalent) **Skills:** + Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems + Some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help + Good understanding of Client Marketing needs This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Institutional Sales ------------------------------------------------------ **Job Family:** Corporate Sales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.