Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they book their stay to the moment they check out.

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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A Wellness Concierge for Waldorf Astoria Maldives Ithaafushi is responsible for the arrival and departure guest services, consultation, retail and gift certificate sales, Spa tours, walk-in guest reservations and guest history data entry. Wellness Concierge is responsible for receiving all telephone appointment requests, providing Resort and Spa information, and attending to other administrative duties as required and support the Spa Team including coordination of all activities as well as to ensure agreed company procedures are in place.

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\nWhat will I be doing?

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As Wellness Concierge for Waldorf Astoria Maldives Ithaafushi, you will be responsible for assisting the Spa department, whereby your role will include key responsibilities such as: 

\n\n\n\tProcess the check-in and checkout details for all Spa guests, including retail sales, guest forms, and guest history data input\n\tMaintain immaculate presentation standards of the arrival area, including retail area\n\tPromotes and maintains the highest level of customer service to all guests while staying alert of their needs\n\tOversee the housekeeping and presentation standards of the Reception, Consultation and relaxation areas\n\tExecute the guest service protocols for the Arrival and Consultation areas, Retail and relaxation areas\n\tManage supplies and product inventory for the arrival reception and retail zones\n\tConduct opening and closing spa procedures\n\tActively promote home care programs, meeting maximum retail sales goals\n\tProvide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for prospective guests.\n\tAttend to pre- and post-consultation processes and provide treatment orientations\n\tMonitor daily treatment schedule and meet maximum treatment sales goals\n\tMonitor treatment room turnover to ensure they are prepared for arriving guests\n\tInterpret and action therapist’s retail and re-booking recommendations for guests\n\tReport accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.\n\tFollow all resort policies and procedures\n\tEnsure uniform and personal appearance is clean and professional\n\tProtect and properly use the resort’s assets\n\tPossess the ability to work with minimal supervision\n\tAttend all required meetings and training sessions\n\tReceive and process all Spa property telephone calls, including reservations, general inquiries, call transfers, gift certificate sales\n\tRecord messages for unavailable personnel and guests, and forward to the appropriate person\n\tSuccessfully achieve high call conversion ration to achieve booking performance targets\n\tProvide knowledgeable assistance to help guide the guest to the correct spa experience\n\tProvide knowledgeable information about the spa, guest amenities, and resort facilities\n\tCoordinate a seamless guest journey that will meet the guest’s expectations and deliver high productivity for the Spa\n\tPromote and process gift certificate sales\n\tProcess appointment follow up and confirmation telephone calls and/or emails\n\tComplete reservations administration reports as requested by the Director of Spa / Assistant Spa Manager\n\tThe Resort requires that you perform any task deemed necessary by the Director of Spa / Assistant Spa Manager for the efficient running of the Spa Department specifically and the Resort in general.\n

What are we looking for?

Wellness Concierge serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Education

Qualifications or courses relating to Spa, administration and management

Educated to high School level with previous Spa experience

Experience

Previous experience (minimum 2-3 years) of working in Reception or Retail experience in a spa environment or similar role with a Luxury Resort/Hotel

Proven experience of working to and understanding key functions of Spa and Salon services

Competencies

Candidate must have a good command of spoken and written English and fluency in Chinese language

Technical proficiency in Microsoft Office applications (excel spreadsheets, PowerPoint, Word) and related software’s

Demonstrates ability to interact effectively with various levels of management

Friendly demeanor, positive and enthusiastic attitude with strong customer focus and ability to work independently

Honesty, integrity, passion for hard work and achieving results and successful outcomes

Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge

Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals

Professional approach, clean and well-groomed at all times

Good understanding of Hilton, its core values and management structure

Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision-making skills

Ability to work under pressure at all times

Ability to multi-task and meet deadlines

Customer centric

Ability to demonstrate working and engaging teams from different cultures

Strong verbal and written communication skills along with being quality oriented with focus on details

High performance standards

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!