Job Title:

Wellbeing Sr. Specialist

Job Description

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.

Working Hours:

10:00 - 23:00

Monday to Sunday

Minimum qualifications:

M.A/MSc in Psychology.

Should have demonstrated experience as a wellbeing specialist/counsellor, preferably performing similar role with any organizations

Experience should be a minimum of 2 years

Desirable

Post Graduate Diploma in Clinical Psychology Diploma in Guidance and counselling Post Graduate Diploma in Rehabilitation Psychology

Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)Have completed the continuous professional development necessary to maintain good standing within their professional society/bodyHave experience managing client accounts and wellness programsExcellent communication skills Empathic and engaging work style, works well with teams and individuals Able to build trust and rapport with clients and colleaguesTakes a thoughtful and proactive approach to employee wellbeing initiatives

Skills desired:

Client account management exposureContent Moderation experience 

Responsibilities

This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders. 

Strategy

Drive initiatives developed by the site leadEvaluate program effectiveness and analyze data and share the insights with Wellness Lead.Driving Continuous Improvement Initiatives  

Employee care

Individually 

Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead. Monitor health of employees and work with Wellness Lead to build individual wellbeing strategiesConduct 1:1 counseling sessions to guide and coach the employees. Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.  Manage critical cases and ensure appropriate escalation procedures are followedTracking all data and share the insights with Wellness Lead

Group Workshops/Sessions  

Design activity-based, customized workshops based on the nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.   Address common observations/issues and share it with Site Lead.Create report on health outcomes of employees

Reporting & Communications:  

Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concernsCreate all communications to agents Oversee dashboards and reports creation   Managing personal confidential records and reports on dashboards.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

English (Required), Portuguese (Required)

Time Type:

Full time2025-11-26

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