The Problem Management Process is focused on the lifecycle of problems. The primary objectives of the Problem  Manager is to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. 

Governing the problem management process. Identifying and logging problems by gathering data on incident trends, hardware and software failures, and resource utilization to pinpoint potential problems. Analyzing problems to identify recurring incidents and underlying issues that need addressing. Identifying potential solutions, assessing their impact, and evaluating alternatives to resolve the problems effectively. Developing and implementing strategies and processes to solve identified problems and prevent their recurrence. Overseeing the problem management lifecycle to ensure effectiveness and collaborating with other ITIL processes for continuous improvement. Assisting in the definition and effective deployment of the problem management process. Monitoring and controlling process execution adherence to process definition. Performing regular Governance Problem Management meetings with technical owners, ensuring service quality and customer satisfaction, SLA, and KPI. Driving effective Continual Process Improvement by gathering improvement needs and ideas, authorizing execution, and coordinating successful implementation. Leading Root Cause Analysis activities to successfully identify root causes of problems. Tracking the completion of problem root cause and error resolution tasks. Proactively identifying problem trends and known error conditions and working towards permanent solutions. Taking part in daily operations activities within all processes and ongoing topics.