Participation in a cell of the CRM cluster using the agile methodology Scrum. Support existing and future end-to-end processes and associated IT products. Build up the required expertise and, if necessary, pass on know-how to the team in a targeted manner. Ensuring product quality in development and operation together with your Team. Conceptualization of new requirements. Analytical, solution-oriented work in the event of application errors. Self-responsible support of test and defect management. Proactive action in the sense of continuous optimization of the supported applications as well as the team's internal working methods.