Monitoring infrastructure and applications as well as interfaces, and being available for on-call duty Improving the monitoring and operational stability of applications Providing user support for functional and technical questions regarding IT applications Incident Management: Monitoring systems and respond to incidents to minimize downtime and service disruptions Change Management: Producing change requests in accordance with the rules Livecycle management: supporting the release process of the vendors Creating regulatory documentation, such as operational and safety concepts. Ensuring all service level agreements are met