**Additional Information** **Job Number** 26016427 **Job Category** Rooms & Guest Services Operations **Location** W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202 VIEW ON MAP (https://www.google.com/maps?q=W%20Taipei%2C%2010%20Zhongxiao%20East%20Road%20Sec.%205%2C%20Taipei%2C%20Taipei%2C%20Taiwan%2C%20110202) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** 【Purpose of Role】 Responsible for supervising daily operations of Welcome. Act as the main contact for guests and other hotel departments in the absence of Welcome Manager. The Welcome Desk Manager should drive a spirit of Whatever/Whenever throughout the department. Provide an “enhanced” W Arrival Experience for all WIPs. Provide effective handling of all complaints using W’s LEARN service recovery guidelines. Accurately document and handle incidents that occur within hotel premises. Track and relay guestVoice scores information and Loyalty Enrolment Statistics to Talent and ensure targets are met. 【Cast Key Responsibilities】 1. Provide assistance and guidance to Welcome for checkin, checkout, complaint resolution and etc. when necessary. 2. Ensure that Welcome operates effectively at all times and is correctly prepared for upcoming group/WIP arrivals. 3. Meet and greet all WIP guests and provide an “enhanced” W Arrival Experience to WOW them. 4. Effectively handle all complaints using W’s LEARN service recovery guidelines. 5. Patrol hotel public areas and report any damage, cleanliness issues, and potential hazards to relevant departments. 6. Be competent in the operation of OPERA, Infrasys GXP, Go Concierge, Visonline, Cark Park Discount system and use these if required. 7. Follow all company policies and procedures and is in accordance with local law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.