**Additional Information** **Job Number** 25180919 **Job Category** Rooms & Guest Services Operations **Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00VIEW ON MAP (https://www.google.com/maps?q=W%20Prague%2C%20Vaclavske%20namesti%20826/25%20Praha%201%2C%20Prague%2C%20Czech%20Republic%2C%20Czech%20Republic%2C%20110%2000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management At W Prague, we redefine hospitality. Our guests are more than travelers – they’re Connectors, and we’re looking for a Guest Relations Agent who thrives on building unforgettable experiences, sparking meaningful interactions, and setting the stage for a stay that’s anything but ordinary. This isn’t your traditional concierge role. This is your chance to be at the heart of the guest journey – from personalized pre-arrival outreach to spontaneous WOW moments. You’ll curate local adventures, anticipate needs, and infuse energy into every stay. **What You’ll Do:** Be the face of insider access, offering curated recommendations on Prague’s hottest spots – from local art galleries to hidden cocktail lounges Create personalized experiences and surprises that leave a lasting impression Manage check - ins, check - outs, reservations Maintain accurate guest preferences and feedback in GXP and ensure continuous follow-up and seamless transitions between shifts **Who You Are:** A natural networker with a passion for hospitality and Prague’s dynamic lifestyle scene Fluent in English (other languages a plus) Experienced in guest-facing roles (1+ year preferred), ideally in a luxury or lifestyle environment Detail-oriented, tech-savvy, and great at multitasking Enthusiastic, outgoing, and always ready to deliver the unexpected **What We Offer:** A chance to be part of one of Prague’s most vibrant, design-forward hotels Opportunities to grow within Marriott International Unique training, F&B and travel discounts, wellness support, and more A high-energy, inclusive environment where individuality is celebrated W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.