Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Welcome Care Advisor will deliver outstanding quality advice, consultation and coordination of international sales and services to the Corporate, Premier, International, and international segment clients with global financial servicing needs to attract, retain and expand account relationships. Embeds quality, care, and ownership over all aspects of international client inquiries through direct customer sales and contact to ensure every customer feels satisfied, cared for, and delighted with their experience each and every time they contact us.

As our Welcome Care Advisor you will:

Provide high quality service to achieve maximum customer satisfaction while welcoming recently onboarded customer

Assist customers during the Welcome Care journey resolving the customer’s query at first contact where possible

Educate customers on US banking setting them up for success

Adhere to call procedures and guidelines

Establish customer’s needs and offers solutions to enhance the customer’s relationship

Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank

Contact HSBC Domestic and International customers via approved communication channels (phone calls, zoom, Outlook email) in a polite and friendly manner

Offer value added products and services based on customer needs analysis and ensures customer understanding of those products

Handle multiple products and has deep knowledge of our Cross-border procedures

For this role, HSBC targets a pay range between $48,300.00 and $72,500.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.