**Additional Information** **Job Number** 25091296 **Job Category** Food and Beverage & Culinary **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP (https://www.google.com/maps?q=W%20Sydney%2C%2031%20Wheat%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere. **JOB SUMMARY** With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). Role responsibilities include but are not limited to: + Process guest check-ins by confirming reservations, assigning rooms and activating room keys + Process all check-outs including resolving any late and disputed charges + Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests + Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges + Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns + Answer, respond to and process all guest calls, messages, questions or concerns + Give guests information and directions regarding property and local areas of interest + Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. + Supply guests with directions and information regarding property and local areas of interest. + Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. + Complete designated cashier and closing reports in the computer system. + Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications + Always follow Standard Operating Procedures and Marriott International’s policies and guidelines + Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager + Perform other reasonable job duties as requested by Shift Leaders So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply! **BENEFITS** + Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends + The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International + Discounts on food & beverage across all our hotels + Recognition programs to keep you motivated + Wellbeing & mindfulness programs to ensure you stay healthy + Employee Assistance Program + ‘Great Places to Work’ certified **MI RECOGNITION** Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. **MI CAREERS SOCIAL MEDIA ACCOUNTS** Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram **CTA TO LEARN MORE** Visit whotels.com/careers to learn more about our workplace culture and career opportunities. **DIVERSITY AND INCLUSION STATEMENT** Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.