Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana Overview Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Waterpark team as a Waterpark Assistant Operations Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role The Waterpark Assistant Operations Manager plays a critical leadership role in ensuring the safe, efficient, and guest-focused operation of the indoor waterpark, outdoor lagoon, and all aquatic attractions at OKANA Resort. As a key member of the waterpark leadership team, this individual works closely with Waterpark Managers to oversee daily operations, uphold safety and cleanliness standards, and deliver exceptional guest experiences. This is a highly visible, guest-facing role responsible for acting as the Manager on Duty (MOD) for the waterpark and aquatic facilities. The Assistant Operations Manager will support all aspects of operations including lifeguard supervision, staff development, guest service, maintenance coordination, and compliance with local regulations and Pyramid Global Hospitality (PGH) safety standards. This position requires strong leadership, operational expertise, and a passion for creating a fun and safe environment for families, groups, and all resort guests. As part of the Pyramid Global Hospitality family, the Assistant Waterpark Operations Manager is expected to embody our "people first" culture and contribute to a positive, team-driven workplace. What you will be doing: Daily pre-opening walk-thru of the waterpark to ensure that all equipment is in working condition and the park is clean according to resort standards. Maintain documentation of the inspections highlighting potential safety concerns. Work closely with Engineering & Housekeeping to stay on top of maintenance and cleaning needs. Recruiting, onboarding, training & scheduling of lifeguards and other service personnel to meet the daily demands of guest volume. Communicate with Human Resources on staffing needs. Leading the team to provide exceptional customer service and a safe environment for the enjoyment of water park guests. Participate in developing the SOPs for all aspects of the waterpark operation. Conduct inventory and order supplies needed to operate the water park. Maintain supply costs within budgeted amounts. Interact with the Sales and Front Office teams to understand and prepare for upcoming business demands. What you bring to the role: High School Diploma or equivalent Lifeguard Certified or Lifeguard Instructor Certified Must be obtained within 90 days of the hire date. 3+ years in Waterpark Management Certified Pool Operator (CPO) license. Must be obtained within 90 days of the hire date. Ability to lead, mentor, and coach a large group of team members to provide exceptional customer service in a safe atmosphere. Customer service skills OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Compensation Range The compensation for this position is $22.00/Hr. - $25.00/Hr. based on qualifications and experience.