Description We are looking for a Warranty Technician to join our team in Lowell, Michigan, on a long-term contract basis. This role offers a hybrid work schedule, allowing you to balance three days in the office and two days working remotely. As a key team member, you will contribute to ensuring warranty claims are efficiently managed while providing exceptional technical support and customer service. Responsibilities: • Process and evaluate warranty claims, ensuring accuracy and compliance with company policies. • Provide technical support to customers and internal teams, resolving issues related to warranty and product functionality. • Utilize ERP systems and databases to track, analyze, and manage warranty data effectively. • Collaborate with engineering and product management teams to address warranty-related concerns and drive improvements. • Review and analyze product quality issues to identify trends and recommend corrective actions. • Train customers and team members on warranty processes and tools, fostering understanding and efficient usage. • Prepare detailed reports and presentations using Microsoft Office Suite tools, including Excel, Word, and PowerPoint. • Coordinate with cross-functional teams to ensure timely resolution of warranty claims and related technical issues. • Implement continuous improvement initiatives to optimize warranty processes and enhance customer satisfaction. • Monitor and maintain CRM systems to track customer interactions and warranty claim statuses. Requirements • Proven experience in customer service and technical support roles. • Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. • Familiarity with ERP systems and CRM platforms. • Strong analytical skills with the ability to review and interpret data effectively. • Excellent communication and interpersonal skills for collaborating with diverse teams. • Ability to train others on technical processes and tools. • Knowledge of product management and engineering concepts is a plus. • Demonstrated ability to drive continuous improvement initiatives. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .