We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 
The Warranty Parts Return Specialist ensures positive and fair dealer relations by managing the approval process for dealership chargebacks of Powertrain warranty part returns.

Bachelor’s degree required Minimum 3 years automotive experience Requires overall knowledge of vehicle systems & operations, and light repair procedures Understanding of diagnostics and repair procedures Ability to understand and apply Ford's Warranty & Policy manual as part of determining appropriate dealer warranty reimbursement Strong problem solving ability Ability to work in a 'production' environment with minimal supervision Ability to act in a fair, consistent, and professional manner Ability to work effectively as part of a team Strong project management skills with the capability of organizing & managing numerous assignments simultaneously Specific experience in diagnosing and repairing Ford powertrains preferred Familiarity with personal computers and use of Microsoft Office software

 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

 

 

For more information on salary and benefits, click here: 
https://fordcareers.co/GSRSP1

This position is a range of salary grades SG5-SG8 .

Visa sponsorship is not available for this position. 
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid   #LI-KH2

 

Ensure positive and fair dealer relations by managing the approval process for dealership chargebacks of Powertrain warranty part returns Manage the process of approving Dealer Chargeback Requests from Engine & Transmission plant part reviews Define and provide governance of the criteria for dealer chargebacks Review, provide feedback and sign off on Global Technical Testing Instructions (GTTI) for Powertrain-related warranty parts analysis Lead calibration meetings with the GTTI authors, part inspectors, and Warranty Commodity Engineers to ensure compliance of chargeback approval conditions Liaison with Cost Per Repair team for updates to dealer diagnostics/or service procedures Review dealer appeals to chargebacks and clearly communicate decision to dealer in order to reduce future chargebacks Assist Field/Ford Teams on Warranty Part Return questions and appeals Maintain metrics on Powertrain parts return tags and chargebacks; Investigate any related anomalies. Provide management with regular metrics Work with WPAC Helpline Team and Warranty Assistance Team (WAT) on any warranty part return issues Support Warranty Assessing team in reviewing and processing Engineering/Plant Vehicle Teams (PVT) Warranty Chargeback requests Support claims assessing team by manually assessing warranty claims within warranty & policy guidelines Reinforce warranty administration guiding principles in all business processes Process/handle special requests from Warranty management, as needed