Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Virtual

 

 

Job Summary: 

Trane has an exciting new opportunity to join our organization as a Warranty Administrator in our Key Accounts Service group. Location for this role would be remote.   

As a Warranty Administrator, under limited supervision, you are responsible for facilitating all service startup and repair requests for Key Account and Key Account Service Customers.  This includes managing each service request through to full completion and accurate cost allocation.  This position is required to closely interact with Customers, Project Managers, Parts Supply, and other assigned project staff to ensure the timely completion of each service request

Responsibilities include the following and other duties as assigned:

Creation and updating customer data information in CRM 

Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff 

Connect and communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff

Schedule and participate in internal project team meetings to ensure accurate management of service requests

Coordinates/communicates with Project Managers, HVAC Field Technicians, Local Service Administrators, Trane Parts Supply, and Trane claims as necessary to resolve obstacles

 

Responsibilities:  

SalesForce data management

Field Service work order creation and management

Managing incoming and outgoing communication of new and existing work order status

Managing Field Service report data for accuracy and timely completion

 

Qualifications:  

Attention to customer care

Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team

Proven experience prioritizing tasks to meet tight deadlines within a high-paced environment

Annual Base Salary Range or Hourly Base Pay Range:

$36,300.00 - $76,800.00

Compensation Type:

Exception Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.