Are you a German-speaking professional passionate about problem-solving, supporting and ensuring seamless warranty processes in a dynamic environment? Join our team as a Warranty Administrator. 

Education and job experience

This job requires an vocational training with a technical (vehicle) background.At least 3 years of work experience necessary. Preference is given to employees from the automotive industry (dealer workshop or manufacturer).A deep Knowledge of all Ford guarantee topics is necessary.

 

Special skills and knowledge

Good knowledge of vehicle technologyCommunication skillsUnderstanding the German Ford/dealer organizationKnowledge of warranty policiesKnowledge of OWS-OnlineKnowledge of Microsoft Office (especially Outlook, Excel and Word)Knowledge of Microsoft Power Automate

 

Language skills

Very good knowledge of German language – fluent in spoken and written Good knowledge of the English language required

 

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Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland) Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents. Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English). Answering warranty-related queries from the Ford Customer Relation Centre
Performing changes to vehicle warranty start dates in cooperation with GBS. Representation in all areas of warranty processing, such as the Components for Free process Send-in deadline extensions for over-aged warranty claims according to internal specifications. Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.