Dealership:L0384 Ramsey Subaru of Des Moines

RAMSEY SUBARU

Lithia is about….
Earning customers for life – Taking personal ownership – Improving constantly – Having fun!
If you are an administrative professional who shares these goals, we want to talk to you!

Responsibilities:Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer's warranty policies and
procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the
repair orders.Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate,
informing the technician and department management of adjustments as they occur.Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for
shop comebacks.Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for
claims requiring special assistance.Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales
and /or technical staff.

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Qualifications:Communication skills – communicate effectively with othersTyping – ability to type efficiently to enter accurate information into tracking systemMathematics – ability to solve basic math calculations.Basic computer skills