By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Warehouse Operations Team Lead **PRIMARY PURPOSE OF THE ROLE:** To supervise assigned recall/returns warehouse operations colleagues, focusing on increasing accuracy and production levels. **ESSENTIAL RESPONSIBILITIES MAY INCLUDE** + Selects, trains, and develops an effective and efficient staff: + Makes every reasonable effort to select, train, and develop qualified minorities and women in support of the Company’s Affirmative Action Program. + Establishes and communicates performance standards and objectives; conducts performance appraisals. + Recommends salary adjustments, promotions, transfers and dismissals. + Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources. + Counsels employees on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings. + Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance. + Monitors and ensures that employees are performing their functions safely and productively. Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries. + Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity. + Supervises assigned recall/returns warehouse operations staff focusing on increasing accuracy and production levels. + Ensures efficient flow of product processing to workstations. + Provides new processor orientation and training. + Provides one-on-one training and counseling to processor below quality/production level expectations. + Assists in developing and implementing product processing training improvement plans. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required. **SUPERVISORY RESPONSIBILITIES** + Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues. + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. **QUALIFICATIONS** Education & Licensing: High School diploma or GED required. Bachelor’s degree in business preferred. Experience: Six (6) years of related experience, to include one (1) year supervisory/lead experience, demonstrating the ability to plan and supervise the work of others, or equivalent combination of education and experience required. Skills & Knowledge: + Demonstrates the ability to provide direction in addressing difficult issues; influence others to implement needed changes. + Demonstrates the ability to present ideas and information in a clear, concise, organized and diplomatic manner; listen to others to respond effectively to ideas and questions. + Demonstrates the ability to identify problems as they occur; follow rules, guidelines, and procedures; apply past experience and processes to current assignments. + Demonstrates the ability to ask questions and gather information in order to create customer requested reports. + Demonstrates the ability to identify problems and suggest possible causes and solutions. + Demonstrates the ability to assign tasks and provide decision-making responsibilities by considering staff knowledge, experience, skills, and workloads. + Demonstrates the ability to manage own time, activities, and resources. Identify specific activities required to accomplish objectives, rank them in order of importance, and coordinate and take action to achieve desired results. Prioritize multiple activities and projects. + Excellent oral and written communication skills, including presentation skills + PC literate, including Microsoft Office products + Strong organizational skills + Excellent interpersonal skills + Proven management/leadership skills + Ability to create and complete comprehensive, accurate and constructive written reports + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required. Must be able to exert up to 50 pounds of force to lift or move objects. Auditory/Visual: Hearing, vision and talking **TAKING CARE OF YOU** + Career development and promotional growth opportunities + A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**