**DESCRIPTION** We are looking for a high-impact **Training Manager, of Client Operations & Sales** to lead field readiness (coaching, referential materials, & e-learning) projects for our **Walmart Wireless sales program** . In this third-party labor role, you will be responsible for developing and managing training initiatives that support frontline sales teams deployed in Walmart stores nationwide. The role includes managing a small team of training specialists, overseeing onboarding, e-learnings, and advanced sales technique coaching, to create concise field resources for sales experts in retail locations. From developed reference materials & training assignments, your work will ensure consistent, high-quality sales execution from our program. You’ll play a critical role in driving sales performance while aligning with Walmart’s operational standards and our wireless carrier partners’ brand expectations. **RESPONSIBILITIES** **Key Responsibilities:** **Team Leadership & Development** + Manage, coach, and mentor a team of Training Specialists responsible for executing training programs across multiple Walmart regions. + Establish clear guides, checklists, KPIs and performance benchmarks for training sales personnel. + Foster a culture of accountability, collaboration, and continuous improvement within the training team. **Sales Training Program Management** + Design and maintain structured onboarding programs for new wireless sales associates and field managers placed in Walmart locations. + Lead the development of ongoing learning modules focused on advanced sales techniques, upselling strategies, and customer engagement best practices. + Ensure training content reflects current wireless carrier promotions, device launches, and seasonal sales priorities. **Field Operations Support** + Develop and distribute sales tools and quick-reference materials tailored to the Walmart retail environment. + Conduct store visits, remote coaching, and field audits to assess training effectiveness and identify improvement areas. + Partner with regional field leadership and Walmart stakeholders to align training execution with store-level expectations and compliance. **Program Optimization & Reporting** + Analyze training performance data and field results to measure effectiveness and adjust strategy. + Collaborate with cross-functional teams (Sales, HR, Client Services, Wireless Partners) to keep training aligned with business objectives. + Maintain documentation and version control for all training materials and updates. **QUALIFICATIONS** **Qualifications:** + Bachelor's degree in Business, Sales, Education, or a related field. + 5+ years of experience in sales training, preferably within wireless, retail, or third-party labor programs. + 2+ years of experience leading remote or field-based training teams. + Strong familiarity with wireless industry products, carrier sales programs, and device ecosystems. + Exceptional communication, facilitation, and stakeholder engagement skills. + Ability to travel regionally and nationally up to 30%. **Preferred Qualifications:** + Experience working with or supporting big box retailers. + Knowledge of third-party labor staffing models and sales accountability structures. + Certification in training or sales methodologies. + Proficiency with digital training tools, mobile LMS platforms, and data reporting tools. **Why Join Us?** As a vital link between corporate strategy and frontline sales execution, you will directly influence the performance of our smartphone sales program inside Walmart stores nationwide. Your work will empower teams to sell confidently, represent top wireless brands, and deliver an exceptional customer experience. **ABOUT US** Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $61,500.00 - $76,900.00 **Company:** Premium Retail Services, LLC **Req ID:** 11814 **Employer Description:** PREM\_RTL\_SERV\_EMP\_DESC