A Waiter/Waitress at In Room Dining is responsible for providing Guests with food and drink as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing?

As a Waiter/Waitress at In Room Dining, you will be responsible for providing Guests with food and drink as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:

Deliver exceptional in-room service by accurately taking guest orders, preparing trays, and ensuring timely delivery and service standardSet up a clear in-room dining trolleys and maintain a discreet and courteous service all the timeMaintain the cleanliness of all equipment used during shifts

Maintain detailed knowledge of the menu, including dietary options, allergens, and daily specials, and offer recommendations to enhance the guest experience

 

Comply with Company Health and Safety, and Fire Regulations and proceduresAdhere to the Company disciplinary policy when necessaryMaximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniquesDemonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of itHandle guest requests and concerns promptly and professionally.

What are we looking for?

A Waiter/Waitress at In Room Dining serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A warm personality, attentive and smartly presentableAbility to listen and respond to demanding Guest needsExcellent interpersonal and communication skillsAccountable and resilientCommitted to delivering high levels of customer serviceAbility to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Prior experience in a similar position, especially in In Room Dining service within a luxury hotel environment.

Passion for delivering exceptional levels of guest service

 

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!