What will I be doing?

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To deliver an exceptional dining experience by providing attentive, friendly, efficient, and personalized service. You will be the face of our restaurant, ensuring every guest feels welcomed and valued, in alignment with Hilton service standards. 

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Position Summary:

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Guest Experience & Service

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·         Greet, seat, and engage guests in a warm and welcoming manner.

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·         Present menus and explain daily specials and promotions.

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·         Take accurate food and beverage orders using the Agilysys POS system.

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·         Coordinate with kitchen and bar staff to ensure prompt delivery.

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·         Monitor guest satisfaction throughout the meal and anticipate their needs.

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·         Address guest complaints promptly and professionally, escalating when needed.

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·         Promote upselling techniques for beverages, desserts, and specials.

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Operational Excellence

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·         Set up, maintain, and clean service stations and dining areas.

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·         Follow opening, mid-shift, and closing side work protocols.

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·         Process guest checks accurately and efficiently using the proper payment methods.

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·         Maintain compliance with food handling, sanitation, and safety regulations.

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·         Participate in daily shift briefings and scheduled training.

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·         Always comply with uniform and grooming standards.

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What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

 In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

 Education and License/Certificates:

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·         Basic Professional Education (EPB) - MAVO or equivalent

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·         Valid Aruba Health Card (Green Card)

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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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Property Details:

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Hilton Aruba is building on our legacy with the addition of the Westerly, a new beachfront tower, and Terrace on 10, The Westerly's adults-only rooftop lounge. Additional resort enhancements include upgrades to our rooms, public spaces, and restaurants and bars. These enhancements, including the opening of The Westerly, are anticipated to be complete by Late 2025.

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Shore Club - Opening Summar 2025. Gilligan's is permanently closed and will be replaced with a brand-new restaurant, Shore Club!