Company Description

DUKES The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

Upscale rooms and luxurious suitesAward-winning dining experiencesA private beach and stunning infinity poolWorld-class service rooted in excellence and attention to detail.                                                         

 As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

We are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Dubai, United Arab Emirates. In this role, you will be the face of our establishment, delivering exceptional service to our diverse clientele while maintaining the highest standards of professionalism and efficiency. This position offers an exciting opportunity to work in a fast-paced, collaborative environment where your dedication to guest satisfaction directly contributes to our success.

Welcome and seat guests with warmth and enthusiasm, creating a positive first impressionTake accurate food and beverage orders while demonstrating comprehensive menu knowledge and offering personalized recommendationsServe food and beverages promptly and professionally, ensuring attention to detail and adherence to food safety standardsCommunicate effectively with kitchen and bar staff to ensure seamless coordination and timely order fulfillmentHandle cash and payment processing with accuracy and integrityMaintain impeccable table settings, cleanliness, and organization throughout serviceAddress guest inquiries and concerns with empathy and professionalism, resolving issues efficientlyMultitask effectively in a high-volume environment while maintaining composure and attention to qualityCollaborate with team members to support overall restaurant operations and contribute to a positive work cultureAdapt flexibly to changing priorities and guest needs while upholding service excellence standards

Qualifications

**Job Qualifications:**

High School diploma or equivalentPrevious experience in a Food & Beverage or restaurant service roleExcellent guest service skills with a genuine passion for customer satisfactionStrong verbal and written communication abilities in English; multilingual skills are advantageousPhysical stamina and ability to stand, walk, and carry items for extended periodsKnowledge of food safety, hygiene standards, and health regulationsProficiency in handling cash transactions and point-of-sale systemsStrong organizational and multitasking skills with meticulous attention to detailAbility to thrive in a fast-paced environment while maintaining composure and flexibility to work varied shifts, including evenings, weekends, and holidays