Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
Hours: 24 hours per weekShift: 2:30 PM - 9:00 PM or 3:00 PM - 9:30 PM (Works Rotating Weekends and Holidays)Location: Feinberg/Galter; FL BSUnion Hourly Compensation: $20.00 per hour (+ $0.97/hour for shift pay differential) (non-negotiable). The role is graded as a non-exempt position meaning you are eligible for overtime.The Wait Staff Associate reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Wait Staff Associate supports the Department of Food & Nutrition by delivering and retrieving patient trays within a room service model. This individual is responsible for timeliness and the safe food handling of trays and items to designated patient care areas. This position supports room service model as necessary to include but not limited to delivery, retrieval, assembly and service of trays to our patients. The Wait Staff Associate is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy
Responsibilities:
Must be able to follow oral and written instructions such as policies and procedures Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasksMust be able to read and comprehend tray ticketsMust be knowledgeable of diet restrictions and comfortably answer questionsMust display a “Can-Do” - Service mindsetServes and retrieves patient and gust trays from patient rooms in a courteous and professional mannerNotifies Expeditors/Nutrition Operator of any food issues so that meal can be completed/modified appropriatelyAccurately delivers trays to patients and visitors according to established proceduresRetrieves trays within one hour of serviceConducts Satisfaction checks with Patients Observes HIPAA and Patient Identification guidelinesMust be able to work safely; moving carts, observing Security procedures, proper utilization of elevatorCleans and sanitizes delivery and retrieval carts dailyMaintains soiled tray carts as designated on patient care floorsMay operate equipment with dishwashing area to include proper set up, break down, deliming, temperature logs and sanitation of areaAdheres to diet and allergy restrictions for patient food orders Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service.Must be proficient in delivery of multiple orders Follows established food-handling practices to maintain food safety standards and comply with infection control proceduresDelivers floor stock daily according to parsRotates floor stock according to food safety proceduresDocuments refrigeration temperatures daily in patient pantries that contain floor stockMaintains galleys in safe, clean and safe mannerOperates equipment properly, safely and efficiently according to established proceduresReports all damaged and unsafe equipment to managementCompletes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicals.Maintains work area in clean and orderly manner.Completes routine projects or detail cleaning duties as assigned.Attends department in-services and meetings Completes Hospital required training and surveysMay assist in tray assembly and must follow established proceduresMay assist in Dishroom as neededFollow established break schedule unless otherwise directed by managerMaintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of foodMaintains established levels of supplies for work areaNotifies management of workload status and availability for additional assignments or need of additional assistanceAssists in the orientation of new employees in the department by demonstrating basic duties of jobResponds to management requests in a positive and timely mannerPerforms other duties as assigned
AA/EOE
Qualifications
Required:
Two years of service experienceGood interpersonal and communication skillsMaintains positive and friendly manner during peak service times with focus on timeliness, accuracy and excellent servicePreferred:
High School Graduate or GEDFood Handling Certification Health Department – City of Chicago#LI-JL1
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.