Customer Service Representative (CSR3) – Remote (Anywhere in US) Project Overview: This contract supports the Vermont State Medicaid and Medicare programs, with a primary focus on assisting individuals during the open enrollment period and providing ongoing enrollment support. Customer Service Representatives (CSR3) will manage inbound calls related to Medicaid, Medicare, and Qualified Health Plans (QHP), including tasks such as enrollments, terminations, ID card requests, and reporting. Pay: $15.00/hr Schedule: + Training: 4 weeks, Mon–Fri, 8:00 AM–5:00 PM EST (100% attendance required, on camera) + Residency: 3 weeks post-training with performance benchmarks + Business Hours: Mon–Fri, 8:00 AM–4:30 PM EST + Open Enrollment: Extended hours (TBD) Location: Remote (must reside in the contiguous U.S.) Requirements: + High School Diploma + 1+ year of call center customer service experience + Strong data entry, phone, and communication skills + Comfortable using computers, headsets, and phone systems + Must provide own equipment (PC or Mac, wired headset, high-speed internet) + Must pass BG check Job Duties: + Handle inbound calls related to Medicaid, Medicare, and Marketplace plans + Assist with enrollments, terminations, ID cards, and reporting Tech Requirements: Your own equipment required + Windows 10 or MacOS 10.15+ (no Chromebooks or Celeron processors) + Wired internet (25 Mbps download min) + USB wired headset (no Bluetooth) + DeviceTrust security software installation required Pay and Benefits The pay range for this position is $17.00 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.