Job Overview: TEKsystems is currently hiring experienced Customer Service Representatives to support Maximus’s enrollment broker program for Medicaid and Medicare services. This is a remote position focused on handling inbound calls related to enrollment, terminations, ID cards, and reporting. Key Responsibilities: Handle inbound calls concerning Medicaid, Marketplace (QHP) plans, and Medicare-related services Process enrollments, terminations, and member inquiries with professionalism and accuracy Maintain 85% or higher QA and Service Request metrics throughout residency and production Comply with HIPAA and confidentiality standards in a highly secure remote environment Requirements: Minimum 1–2 years of call center experience Strong phone and data entry skills High School Diploma or GED required Prior experience with computers, headsets, and phone systems Must be available during training, residency, and production hours 100% attendance required for training (4 weeks) and residency (3 weeks) Training & Residency Details: Training: 4 weeks, M–F, 8:00 AM–5:00 PM EST Residency: 3 weeks post-training with performance benchmarks (QA, SR, AHT, HIPAA) Agents must be on camera during training and practice sessions Equipment Requirements (BYOD): Personal computer with Windows 10 or MacOS Catalina+ (no Chromebooks) USB wired headset with mic & noise suppression (Bluetooth not allowed) Stable internet: 25 Mbps (solo use) or 50 Mbps (shared), 5 Mbps upload speed minimum Ethernet connection (Wi-Fi or hotspots not permitted) Mandatory Session Dates: Real Job Preview (RJP): August 13 @ 1:30PM EST (Candidates must attend) Practice RJP sessions: August 11 or August 12 (Candidates must join one) Why Join Us? Flexible remote work Opportunity to contribute to public healthcare access Structured onboarding and performance tracking Supportive team environment Pay and Benefits The pay range for this position is $17.00 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.