Job Title: VP SALLY STORES

This position is hybrid, working three days a week from the new Sally Beauty Support Center in Legacy West, Plano, Texas.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About This Role

Responsible for developing and executing a strategic plan aligned with the company Annual Operating Plan to achieve revenue targets. They will use data to assess the needs of the business and provide clear direction to the team and holding them accountable to deliver on goals. Supports the development and implementation of business and financial models, operating metrics, and store initiatives with an understanding of the implications on revenue, cost, gross margin, and customer retention.

This person will lead a group of field leaders across multiple regions to manage daily operations and deliver on the customer experience expectations, with a continual drive to meet financial and budgetary goals. This requires investment in talent to strengthen the leadership skill of the team and an understanding of each market to optimize the business. Developing their leaders is a key responsibility to support business growth and build future talent succession. 

Their primary responsibility is to lead their field leaders and stores within the zone, but they must also be an advocate for our stores and our customers in the Support Center. This will require influence and cross functional partnership to be effective in gaining alignment and support for immediate and longer-term initiatives. In this role they will participant and at times lead company initiatives to support the overall brand strategy. 

Responsibilities

60%

Deliver annual topline and bottom-line financial goals.Participate in the development, execution, and delivery of the Annual Operating Plan (AOP)Lead, influence, empower, and coach your Sr/Region Directors to strategically improve the financial growth and development of the zone.Provide feedback and insight to help shape operating direction and priorities for the retail and support center operations team.Takes a holistic business approach when building plans to gain a full understanding of implications on revenue, operating metrics, gross margin, and customer retention.Lead with a customer centric focus to create a consist experience across the zone and continually improve NPS.Ensure implementation and execution of all communications, programs, initiatives, new product launches, and updated operational standards.Collaborate on talent efforts to build high performing teams.Establish clear development paths for each of your team members and maintain a strategic succession plan based on associate growth and Company success.Develop effective, collaborative, and productive partnerships with peer VP, Group Vice President, Stores and Field Leadership Team, and cross functional partners.

20%

Ensure the in-store customer experience exceeds expectation by leveraging all selling and educational tools across the fleet of stores.Utilize the execution model to ensure customer experience consistency across the zone. Stay abreast of the competitive landscape and share global and regional information that could help influence the company plans. Work cross-functionally with all Support Center areas with a focus on merchandising, marketing, and customer insights to build a consistent brand experience.Serve as an expert resource to the Support Center on operational execution and analytics as it pertains to the store organization. Provide insight and a field perspective to support Real Estate decisions.Communicate the vision, mission and objectives of the executive team clearly and effectively to inspire your team to accomplish the Company’s goals.Create and execute an Associate Engagement Strategy to respond to feedback, help retain talent, and build an engaged workforce.

20%

Visit stores to provide ongoing and hands-on coaching, development, and mentorship to your teams with a focus on investing in field leaders.Perform and thrive in a performance-driven, fast-paced environment, meet target performance goals, and quickly adapt and adjust priorities as circumstances dictate.Uses company execution tools to drive constancy across the zone.Exercise discretion, discernment, tact and subtly in handling highly confidential information. 

Knowledge, Skills and Abilities

10+ years’ experience managing and/or directing large multi-unit, geographically disbursed store-based operationsSpecialty store expert in operations, customer engagement, communication and educationExperience in “best of class” retail environments known for having a strong customer focus. Must possess strong communication skills with ability to quickly build strong relationships across the organization.  Desire to work together with colleagues across the company as few boundaries exist for participating in initiatives. A team player who values working in a collaborative, cross-functional environment. Intuitive and able to understand and adapt to the company culture, while implementing needed change with an appreciation for the current state of affairs and how that needs to evolve.Must have an unwavering commitment to improving the relationship with the Customer.A creative thinker who is able to both set strategy and translate it into actionResults-oriented with exceptionally high-performance standardsPlaces a high value on flawless executionA charismatic leader who is approachable, trustworthy, motivational, and supportiveExcellent understanding of financial statements, financial performance and the dynamics of the P&LInterested in career growth/advancementExperience in managing time and attendance systemsStrong analytical problem solving and computer skills requiredDemonstrated results in the development of people across an organization, not just within a functionPrior experience working collaboratively with GVP’s and other Vice President level functional and operations focused managers Indirect and/or direct supervision of, or collaboration with support functions (Finance, Human Resources, Training, Marketing, Real Estate, IT, and Merchandising)Real Estate, Finance, Marketing and Multi-Channel expertise a plusMust be able to exercise independent judgment and decision-making skills

Competencies / Attributes

Drive to deliver financial resultsRelentlessly focusses on the customerBuilds strategies and plans that start with the customer to deliver resultsBuilds plans and maintains focus to delivery key goalsUses data in their decision makingAction orientated and embraces ambiguity Established and pursues prioritiesEngages in active listeningEmbraces and supports the team navigate changeEstablishes trust and demonstrates integrityValues creative contention, diversity of opinionManages conflict effectivelyEmbraces company direction and cultureOpen to change and learns quicklyChampions new ideas and approachesEncourages continuous improvementTakes ownership, makes no excusesExhibits ingenuity and professional maturity in delivering resultsBuilds effective teams and empowers themEstablishes direction, mentors and provides constructive feedbackManages with courage, makes tough calls

Working Conditions /Physical Requirements

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.

 

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