Essential Function   

The Vice President of Operations will be accountable for leading the daily operations of Sally Beauty in North America by developing overall operational strategies while demonstrating expertise and understanding of the evolving retail marketplace and the competition. They will be able to analyze the current operational needs of this 3,000-door specialty store chain, and then prioritize, develop and roll out best practice policies, procedures, communications, education and operational efficiencies. They will make certain that key strategies are creative, forward looking, while also working cross-functionally with Stores, Merchandising, Marketing, Finance, Training, Human Resources, IT and Supply Chain to identify operational and business opportunities.

This person will also be accountable for developing and implementing business and financial models, operational metrics, incentive models and tools to assess costs, revenue and margin, and strategic implications of potential initiatives and other activities that will drive growth and customer retention.

This position will have overall accountability for Communication, Education, Operations, Workforce Management, and Policy & Procedures. This individual will report to head of retail stores.

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Primary Duties            

Initiate and provide strategic operating direction for the retail and support center operations team

Drive an “offensive” strategy focused on sales generation, consistent customer and brand experience and building talent. Willing to take the time to observe and ask questions to fully understand the culture and priorities.

Lead with a customer centric focus and vision

Ensure implementation and execution of all communications, programs, new products rollouts and incentives, new store openings, store closing procedures, and model prototypes

Demonstrate and facilitate store best practices that lead to superior levels of customer service

Provide counsel and direction in all store operating matters

Utilize field and corporate resources to strategically improve store performance

Develop effective, supportive and productive partnerships with Group Vice President, Stores and Field Leadership Team

Develop and lead the training team to deliver an educational strategy for the field, including both selling and technical skills, that focuses on “surprising and delighting” the customer. Develop in-store tools and resources that support this critical objective. 

Work cross-functionally with all home office areas especially visual merchandising, marketing, and marketing research to understand the field’s role in building a consistent brand experience

Act as liaison between the field and corporate office to ensure effective communication across all areas of the business. 

Execute new store openings, remodels, and closures as needed.

Participate in and influence corporate initiatives. When opportunities arise, leads company initiative to support business growth.

Partner cross functionally to influence 

Drive Associate Engagement Strategy 

Partner with store leadership in establishing and monitoring overall sales plans, profit and budgets 

Ensure budget achievement for field operations

Explore ways to improve expense controls

 

Attributes        

Relentlessly focusses on the customerBuilds strategies and plans that start with the customerAction orientated and embraces ambiguity Established and pursues prioritiesEngages in active listeningInfluences without authority Establishes trust and demonstrates integrityValues creative contention, diversity of opinionManages conflict effectivelyEmbraces company direction and cultureOpen to change and learns quicklyChampions new ideas and approachesEncourages continuous improvementTakes ownership, makes no excusesDrives for resultsExhibits ingenuity and professional maturity in delivering resultsBuilds effective teams and empowers themEstablishes direction, mentors and provides constructive feedbackManages with courage, makes tough calls

Knowledge, Skills and Abilities       

Experience managing and/or directing large multi-unit, geographically disbursed store based operationsSpecialty store experience in operations, customer engagement, communication and educationExperience in “best of class” retail environments known for having a strong customer focus. Ability to drive urgency across the team and organization to meet the needs of the businessMust possess strong communication skills with ability to quickly build strong relationships across the organization. Desire to work together with colleagues across the company as few boundaries exist for participating in initiatives. A team player who values working in a collaborative, cross-functional environment. Intuitive and able to understand and adapt to the company culture, while implementing needed change with an appreciation for the current state of affairs and how that needs to evolve.Must have an unwavering commitment to improving the relationship with the Customer.Experience in managing time and attendance systemsA creative thinker who is able to both set strategy and translate it into actionResults-oriented with exceptionally high-performance standardsPlaces a high value on flawless executionA charismatic leader who is approachable, trustworthy, motivational, and supportiveExcellent understanding of financial statements, financial performance and the dynamics of the P&LInterested in career growth/advancementStrong analytical problem solving and computer skills requiredDemonstrated results in the development of people across an organization, not just within a functionPrior experience working collaboratively with GVP’s and other Vice President level functional and operations focused managersIndirect and/or direct supervision of, or collaboration with support functions (Finance, Human Resources, Training, Marketing, Real Estate, IT, and Merchandising)Must be able to exercise independent judgment and decision-making skillsAbility to work in a fast-paced environment and to hit deadlinesAttention to details

Working Conditions /Physical Requirements      

Requires flexibility in a dynamic and ever-changing environmentAbility and willingness to travel approximately 25% of time

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!