Job Summary Novant Health Revenue Cycle Services has created a new Vice President of Shared Services role to lead vendor management, quality audits, cash applications, correspondence, analytics, and customer service. This leader will drive consistency, accuracy, and operational excellence across our enterprise. The VP of Revenue Cycle Shared Services will report to the SVP, Chief Revenue Officer provides enterprise-level leadership and oversight for key centralized support functions within the health system’s revenue cycle. This executive is accountable for the performance, integration, standardization and strategic direction of vendor management, quality auditing, training and education, cash applications, payer enrollment, correspondence processing, and revenue cycle budget management. The Vice President ensures these foundational services operate with excellence, compliance, and alignment to enterprise financial goals. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications Education: 4 Year / Bachelors Degree, required. Degree in Business Administration with a Healthcare of Finance concentration, or equivalent, Health Care Administration, or a related field Graduate Degree, preferred. MS, MBA; a combination of experience and/or education will be taken into consideration. Experience: Minimum of 10 years of relevant experience in strategic planning, strategy execution, or performance improvement within Revenue Cycle in a healthcare-related setting, required. Additional Skills (required): Strong analytical skills and the ability to derive meaningful insights from complex data. Excellent strategic thinking and leadership skills. Effective communication skills across multiple streams and organizational levels. Demonstrated project management and critical thinking skills. Financial acumen and understanding of financial concepts and their impact on strategic decisions Knowledge of emerging trends, technology, vendors and best practices in revenue cycle management Ability to work collaboratively with other RCM leaders and external vendor partners Experience with managing revenue cycle vendors and driving performance Additional Skills (preferred): Knowledge Management: Stay current on emerging best practices and industry trends Centralization: Centralize activities such as billing, claim submission, payment processing, and denials management Standardization: Implement standardized processes and procedures, leading to greater consistency and accuracy. Efficiency and Cost Savings: Combine resources and streamline processes for improved operational efficiency Specialization: Specialize in specific areas of Revenue Cycle Management, such as claim submission, patient collections, or denial management for greater efficiency Improve Communication and Collaboration: Improve communication and collaboration between different departments, leading to smoother workflows and remarkable patient experiences. Essential Functions Strategic Leadership Lead the shared services functions that support the end-to-end revenue cycle, providing scalable, high-quality solutions for the enterprise. Align shared services strategy with health system priorities and revenue optimization goals. Drive integration, operational excellence, and performance improvements across all areas of responsibility. Serve as an advisor to other operational RCM Vice Presidents and works closely with VP of Transformation Vendor Management Oversee relationships with revenue cycle vendors, including billing support, clearinghouses, payment processors, and collection agencies. Collaborate with Vice President of Transformation on holistic vendor strategy Establish performance standards, KPIs, and contractual service level agreements (SLAs). Evaluate vendor performance, manage risk, and lead contract negotiations or renewals. Quality Audits & Compliance Design and oversee a system-wide quality audit program for revenue cycle processes (billing, collections, cash posting, etc.). Regularly reevaluate audit programs for effectiveness, redesign as needed Ensure compliance with federal, state, and payer-specific regulations (e.g., HIPAA, CMS guidelines). Report findings and lead continuous improvement initiatives to reduce errors, rework, and revenue leakage. Training & Staff Development Lead the design and implementation of a standardized training and onboarding program for all revenue cycle staff. Ensure ongoing education and competency development aligned with role-based requirements and regulatory changes. Partner with HR and department leaders to ensure training effectiveness and staff retention. Cash Application Operations Oversee centralized cash posting operations to ensure timely, accurate reconciliation of patient and payer payments. Collaborate with finance, accounting, and IT to resolve posting exceptions, lockbox issues, and system upgrades. Monitor KPIs such as unapplied cash, posting timeliness, and accuracy rates. Payer Enrollment & Credentialing Manage the enterprise-wide payer enrollment and provider credentialing functions for timely onboarding and maintenance of provider participation. Ensure compliance with payer requirements and minimize delays in claims processing and reimbursement. Collaborate with Managed Care and Provider Relations to support contracting initiatives. Correspondence & Document Management Oversee the intake, routing, and resolution of revenue cycle correspondence including payer letters, appeals responses, patient inquiries, and legal documents. Standardize workflows and implement automation or scanning solutions to improve efficiency and tracking. Ensure compliance with retention policies and response timelines. Revenue Cycle Budget & Financial Oversight Develop and manage the shared services operational budget, including staffing, systems, and vendor contracts. Identify opportunities for cost savings and efficiency without compromising service quality. Partner with Finance to support forecasting, planning, and strategic investment initiatives. Job Opening ID 105024