Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks **Responsibilities** : + Accountable for managing and overseeing a team of employees • Manages, plans and conducts a broad range of deliverables for projects. + Manages and executes strategic design and process improvement projects across the enterprise. + Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication. + Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality + Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance + Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner + Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process + Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders + Stay up to date with the latest quality assurance testing tools and strategies + Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk + Management + Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy + Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. + Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility + Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures. + Identify any monitoring breaks and suggest enhancements + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards **Qualifications** : + Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. + Ability to identify, measure, and manage key risks and controls. + Strong knowledge in the development and execution for controls. + Proven experience in control related functions in the financial industry. + Proven experience in implementing sustainable solutions and improving processes. + Understanding of compliance laws, rules, regulations, and best practices. + Understanding of Citi’s Policies, Standards, and Procedures. + Strong analytical skills to evaluate complex risk and control activities and processes. + Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. + Strong problem-solving and decision-making skills + Ability to manage multiple tasks and priorities. + Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. **Education** : Bachelor's/University degree, Master's degree preferred + Responsibilities and/or deliverables of the role: + Provide senior oversight of MCA monitoring team, senior point of escalation for the team and its stakeholders, represent the MCA team in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for audit requests. + People management responsibilities over the Controller’s Centralized Monitoring Team’s (CCMT) LATAM division. + Cooperates with other divisions of CCMT to develop, improve, and standardize monitoring program. + Ensures the timely and accurate execution of CCTM monitoring’s program. + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Background/ Education: + Bachelor's degree/University degree or equivalent experience. + 6-10 years of relevant experience in finance, risk and controls area. Broad knowledge of finance risk & controls. + Understanding of Management’s Control Assessment (MCA) is an advantage + Demonstrated experience with team supervision and coordination. + Industry / Previous Experience: + Relevant finance & accounting, audit background + Risk and Control experience is a plus + Experience with financial controls, and testing control design and effectiveness is a plus + Technical Skills / Knowledge: + Finance and accounting + Risk management + Data analysis + Problem solving + Reporting + Decision making + Leadership + Technology / Program experience + Word, Excel, PowerPoint, Outlook, Workday + Soft Skills: + Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable. + Detail oriented professional with an ability to see the big picture + Ability to manage multiple tasks and priorities. + Effective Organizational Influencing skills. + Excellent Problem-solving skills. + Excellent Stakeholder Management skills. ------------------------------------------------------ **Job Family Group:** Controls Governance & Oversight ------------------------------------------------------ **Job Family:** Quality Assurance, Monitoring & Testing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.