Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provide leadership, vision and oversight of At-Need Mortuary Operations in accordance with Company policy and state and federal regulations; and by using skills and experience in business management, business development, risk management, quality assurance, human resource development, leadership, and professional development to provide excellent service to every customer. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations. **A.Business** **Management** **_Customer service_** – Monitor areas of responsibility to assist in providing a high level of customer service necessary to achieve targeted goals. Lead and support internal customers to achieve individual, team departmental and company goals. **_Process Management_** – Proactively identify cost savings and revenue enhancement opportunities. Hire, train, direct and motivate supervisory personnel, subcontractors and staff engaged in day-to-day processes. Recommend and implement changes to guarantee customer satisfaction and change processes and/or policies to improve productivity. **_Budget_** – Monitor expenses and capital expenditures for assigned cost centers & capital projects within approved guidelines and provide detailed information for analysis as necessary. Establish safeguards against fraud, waste, and inefficiency. **_Policies & procedures_** – Ensure that written policies and procedures are current for all key business processes, and that staff is well informed and trained in them; ensure that any new policies and procedures comply with the SCI Health & Safety manual. Adhere to safety rules and regulations, and report unsafe practices to Safety Coordinator. **_Goods and services_** – Ensure that the goods and services we offer are aligned with customer needs and support the Company’s strategic initiatives. Facilitate product implementation and change to ensure conservative use of inventory and good stewardship of financial resources. **B.Leadership** Consistently model Company values of Respect, Integrity, Service Excellence and Enduring Relationships. Provide leadership to all departments in the areas of responsibility by setting the example, providing encouragement and support, and ensuring that the staff is trained at regular intervals. Ensure that open two-way communication occurs daily with all staff. Champion the Company’s strategic goals by understanding them, articulating them, and partnering with Operations Management to achieve those goals. Align department goals and activities with the Company goals. Actively participate and contribute in cross-functional dialogue to improve customer service, increase productivity and profitability. Actively participate in and promote Town Hall meetings for improved employee communication. Consistently demonstrate a high level of critical thinking when providing solutions to business issues. Maintain a positive working relationship with co-workers. Promote a safe work environment for all employees. Establish and maintain clear written job expectations, procedures, and quality of service guidelines for At-Need Mortuary Operations as necessary. Provide constructive feedback and positive recognition when appropriate. Take appropriate accountability measures when required. Demonstrate active support for senior management and the Company in meetings, in training, and in one-on-ones. **C.Risk** **Management** Ensure that all Office activities are conducted in accordance with the rules and regulations of the Company and with state and federal regulatory agencies so that no fines or citations are issued for noncompliance. Ensure that regular health & safety meetings are held and documented, and that all staff are fully trained in every health & safety regulation. **D.Human Resources** **Development** Ensure that job applicants are carefully recruited, screened, and hired in accordance with job specifications and Company procedures. Provide regular training, cross-training, skill enhancement, and educational opportunities for all staff; ensure that all these efforts are documented and that records are placed in the Offices’ training files and in the Employee Personnel File in Human Resources. Provide clearly defined career paths for staff positions and ensure all direct reports have current and ongoing development plans. Ensure that departments’ human resource development plans are aligned with the Company business strategy. Work with staff to set periodic attainable goals in each area of their responsibilities; regularly monitor progress to stay on track; and ensure that goals are aligned with Company strategy. **E.Professional** **Development** Work with the Senior Vice President of Operations to set professional development goals and schedules. Ensure that seminars, classes, and other professional development opportunities are aligned with Company strategy; and that they contribute to job satisfaction and personal growth. Participate in community organizations and events that promote Rose Hills and that are aligned with the Company community relations plan. **Key** **Competencies** As Upper Management, incumbent is expected to meet the Key Competency requirements of Active Learning, Business Acumen, Driving Execution, Effective Communication, Supporting an Inclusive Environment and Technology Savvy. Meeting the behavior standards in each Competency links directly to the annual Performance Review. **Experience and** **Education** 10 years experience in mortuary/cemetery operation 5 years in business management in a supervisory capacity B.S. degree in Business Administration, or equivalent preferred **Special** **Skills** Valid CA Driver’s License required Project Management Professional (PMP) certification Platform speaking and presenting to groups Lead teams and mentor team members Ability to read and understand complex state and federal regulations Ability to formulate, track, adhere to, and report budgets Advanced proficiency in HMIS Public speaking skills Demonstrated skill in achieving operational goals Knowledge of policy development, EEO, and Cal OSHA regulations Excellent oral and written English communications skills High level of critical thinking and problem solving Knowledge of Rose Hills Park Rules & Regulations Good interpersonal skills to relate well with people at all levels Ability to train others Networking throughout the community Detail-mindedness Problem solving skills Self-motivated and flexible Warmth, compassion, empathy Diplomacy under pressure Ability to multi-task, prioritize tasks, and differentiate levels of importance High level of critical thinking, problem solving, communication and listening skills Cultural sensitivity to the diverse community that Rose Hills serves Advanced PC skills with MSWord, Excel, and Outlook **Working** **Environment** Direct Mortuary Operations indoors and outdoors, and travel throughout the community in all weather conditions to represent the Company and to gather Mortuary Operations information; cope with high demand from internal and external customers, and with constantly changing priorities and interruptions; flexible availability is required to work outside of normally scheduled work hours. Participate in senior management meetings, and participate in a variety of outside community events and organizations. Occasionally travels both within California, and outside the State. Must be able to drive Company vehicles throughout the community to conduct business and represent the Company in a variety of events and organizations. **Physical** **Requirements** Ability to direct busy Mortuary Operations departments; cope with a high volume of customers, handle leadership, employee and community relations, and stressful situations with grace and dignity; ability to lead and teach groups of employees, Company management, and community leaders using speaking and presentation skills. Must be able to drive Company vehicles throughout the community to conduct business and represent the Company in a variety of events and organizations. **Compensation:** $130k - $165k per year Exact compensation may vary based on skills, experience, and location. **Benefits (dependent upon eligibility):** Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program **_Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status._** **_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._** **_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._** Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier Job Profile ID: R00251 Time Type: Full time Location Name: Rose Hills Company