Job Summary Novant Health Revenue Cycle Services has created a new Vice President of Integrated Access Services to lead the unification of access functions across our acute and ambulatory settings. This inaugural leader we'll align registration, benefit verification, estimates, financial navigation, registration, admitting, and authorizations into a seamless patient centered experience setting a new standard for Access excellence. The VP of Access Services will report to the SVP, Chief Revenue Officer and is responsible for the leadership and strategic oversight of patient access operations across the entire health system, encompassing both hospital and professional (ambulatory) services. This executive ensures seamless, patient-centered, front-end operations that enable timely care delivery, accurate billing, and optimal reimbursement. Key areas of accountability include hospital scheduling, registration, insurance and benefit verification, prior authorization, financial counseling, cost estimates, and standardization of front desk processes. The VP collaborates across clinical, operational, and revenue cycle teams to deliver a streamlined and integrated access experience across all care settings. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications Education: 4 Year / Bachelors Degree, required. Degree in Business Administration with a Healthcare of Finance concentration, or equivalent, Health Care Administration, or a related field. Graduate Degree, preferred. MS, MBA; a combination of experience and/or education will be taken into consideration. Experience: Minimum of 10 years’ experience in healthcare management, required. 10 years In related field, preferably in Patient Access Services, required. Additional Skills (required): Strong leadership skills with the ability to manage and motivate a large team. Excellent communication and interpersonal skills. Knowledge of healthcare regulations and compliance standards. Proven ability to develop and implement strategic plans. Strong analytical and problem-solving skills, with a focus on data-driven decision making. Ability to work collaboratively with executive leadership and medical staff. Deep knowledge of access-related revenue cycle functions, payer authorization processes, and patient engagement practices. Essential Functions Develop and implement strategic plans to improve patient access services and streamline processes. Oversee day-to-day operations of patient access departments, ensuring high-quality service delivery. Collaborate with executive leadership to establish goals, objectives, and policies for patient access services. Direct and coordinate financial and budget activities to fund operations and maximize efficiency. Ensure compliance with all government regulations, laws, and accrediting body standards. Work closely with medical staff to ensure quality patient care and services. Direct the recruitment, development, and retention of patient access staff. Review and analyze reports, financial statements, and other performance data to measure productivity and goal achievement. Conduct regular meetings with subordinate executives and staff to ensure operational efficiency. Represent the health system in negotiations with suppliers and other organizations Non-Essential Functions Strategic and Operational Leadership Develop and execute a system-wide access services strategy aligned with organizational goals for patient care, and operational efficiency. Lead enterprise-wide standardization of access workflows, technology, and performance metrics across both hospital and professional (ambulatory) settings. Hospital-Based Access Services Oversee end-to-end access operations for inpatient and outpatient services, including: Centralized and decentralized scheduling Insurance and benefit verification Patient cost estimates Prior authorization coordination Registration and admitting Financial counseling and assistance programs Professional/Clinic Access Services Lead the design and oversight of a standardized front-end access functions in medical group practices and clinics, including: Insurance verification and eligibility Prior authorizations for outpatient procedures Standardization of front desk workflows, check-in/check-out, and point-of-service Collections Collaboration with physician leadership to ensure smooth operational integration Technology & Process Optimization Drive improvements through digital tools, automation, and analytics (e.g., online scheduling, self-service pre-registration, real-time eligibility). Collaborate with IT, Transformation, and digital health teams to ensure seamless functionality of access-related platforms (e.g., Epic Cadence, Prelude). Collaborate with VPs of Transformation and Shared Services in vendor selection and governance, as needed. Patient Experience & Service Excellence Champion a culture of service excellence across all access points, ensuring timely and compassionate interactions throughout the patient journey. Monitor and improve patient KPIs.icluding wait times, registration accuracy, authorization turnaround, and pre-service collections. Team Leadership & Talent Development Lead and mentor a high-performing, multidisciplinary team of directors, managers, and front-line supervisors across hospital and ambulatory settings. Ensure effective training, competency development, and career progression pathways for access services staff. Empower teams and foster a culture of accountability, performance improvement and service excellence. Collaboration & Stakeholder Engagement Serve as the primary liaison for access-related matters with clinical operations, revenue cycle, managed care, IT, and compliance. Partner with physician and institute leadership to support access optimization initiatives and patient throughput goals. Regulatory Compliance & Risk Management Ensure compliance with relevant federal and state regulations (e.g., EMTALA, No Surprises Act, HIPAA) and payer-specific requirements. Mitigate risk through robust internal controls, audit readiness, and error reduction strategies. Ensure complete and accurate patient data capture for downstream billing documentation. Job Opening ID 105049