Marsh’s Affinity practice is seeking a dynamic Client Relationship Manager to lead and grow a book of Affinity insurance programs in the Quick Service Restaurant industry.  This role is central to expanding our footprint within the QSR sector by developing and delivering unique solutions that address the risks and challenges faced by QSR clients. As a Sr. Manager, you will lead a team of professionals to provide exceptional client service and  strategic guidance to maximize client value. The successful candidate will bring product knowledge and project management skills and leverage industry insights and risk management trends to  drive client growth, enhance risk mitigation and diversify our service offerings. 

Job Profile Description

Client Relationship Management & Execution:

Act as a trusted advisor to QSR clients, ensuring insurance programs deliver measurable value through a combination of risk mitigation, business impact, operational resilience, and peace of mind.Manage a portfolio of accounts, ensuring retention, satisfaction, and operational excellence.Collaborate with cross-functional teams to design and present customized insurance solutions that address specific client challenges and growth objectives.Address escalated issues promptly, ensuring high levels of client satisfaction and long-term loyalty.

Strategic Leadership & Business Development:

Lead efforts to identify, develop, and launch new insurance products and services tailored for the QSR sector, targeting existing clients and new market segments.Conduct industry research on QSR trends, emerging risks, and regulatory changes to inform strategic account planning and identify growth opportunities.Develop and execute comprehensive account plans to deepen relationships, increase growth, and diversify service offerings aligned with clients’ long-term business goals.Represent Marsh at industry conferences, trade shows, and client forums to showcase innovative solutions, build strategic relationships, and stay ahead of industry risks and trends.

Team Leadership & Development:

Guide and mentor a team of professionals, fostering strategic thinking, industry expertise, and a growth mindset.Promote a culture of operational excellence, client-centricity, and continuous improvement through day-to-day delivery across Franchisees.

Qualifications & Skills:

Insurance industry experience, including small business insurance product knowledge, preferably in the restaurant industry.Demonstrated ability to develop and manage client relationships.Proven project management and program execution skills.Strong industry knowledge, market insights, and a proactive approach to identifying new opportunities.Excellent communication, presentation, and interpersonal skills.Management experience with the ability to mentor and develop team members, translating strategy to execution and delivering day-to-day best in class service.Ability to work independently, manage multiple priorities, and collaborate across teams.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $116,400 to $248,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.