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Job Description:

Head of Digital Delivery

The role will deliver to the strategic digital transformation roadmap for Hong Kong. A key focus would be to enhance client and advisory experience across multiple channels.

The Head of Digital Delivery will lead the HK (Hong Kong) digital programs together with business & other technology stakeholders through collaborative planning, execution, and monitoring to ensure on-time, on-scope, and on-budget delivery.

This role is the ultimate owner of our digital technology roadmap, overseeing the transformation and operation of our digital assets, including customer and advisor facing platforms and the teams that support these. The success of this role will be measured by the depth of engagement with business leaders, achievement of the digital KPIs (including digital interactions, digital transactions and customer and advisor satisfaction), and finally the speed of delivery and execution.

Digital Platform Strategy and Roadmap

Develop, manage and support the digital strategy and roadmap, in collaboration with the business ownersDefine goals and key results for each digital initiative, manage a backlog of functionality and analyze metrics that inform the success of effortDrive the implementation of the strategy through agile-driven technology change programsMonitor and evaluate KPIs for performance of the digital products/platformsStay up-to-date with emerging digital trends and technologies, and identifying opportunities to leverage them to improve digital delivery processes and outcomes

Digital Delivery

Partner with business to deliver on roadmap and ensure capabilities and features are delivered on time and per expectationEnsure delivery has a roadmap that eventually leads to journey end state as defined by the CX teamPartner with business team to ensure adoption and usage of digital platform through smart change management strategiesPartner with stakeholders and solve immediate issues and manage medium- and long-term risk in deliveryEnsure quality delivery, identifying and addressing any issues or risks

Stakeholder Management

Influence senior stakeholders to support and drive the digital agendaBuild strong working relationships with internal stakeholders, regional office, and other teams to ensure alignment on priorities and execution of initiatives and best practicesAble to engage broader teams in the organization with a view to manage change

Culture & Process

Embed Agile delivery methodology to deliver business change fasterChampion the need to improve the process before digitalization

Specialized knowledge

Understanding of Life insurance processes, pain points and evolving business models in marketplaceA practical understanding of Digital in the context of Life insuranceAn expert understanding of Agile delivery frameworks, processes, practices, toolsSAFe certification will be an added advantageAbility to keep abreast of the latest technologies and trends, emerging development tools, platforms, and delivery models

Education and experience

Bachelor of Engineering/ Master degree in Computer Science, Information Technology or equivalent, Business Administration or related fields15+ years of overall experience with 5+ experience of managing digital change initiatives and teamExperience in managing multiple product owners and technical resources, coordinating end-to-end agile deliveryProven ability to plan and manage risks for complex program and/or digital platformUnderstanding of IT and data architectures, infrastructure, and business processes they support and the ability to interpret these into innovative system solutions to meet business needsStrong interpersonal skills and an ability to influence key decision makers across the businessAbility to engage effectively with business and technical teamsEffective negotiator, speaker, and listenerDevelopment of people and teams to deliver great outcomes

Job Category:

IT - Digital Development

Posting End Date:

28/08/2025