Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Make your mark in Information Technology At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance. How you will create impact The Delivery Quality & Engineering (DQ&E) Organization at AIG is responsible for ensuring the successful delivery and quality of products and features to customers. They achieve this by collaborating closely with various teams like Application Delivery, Business Operations, and Product Management. The DQ&E teams utilize Subject Matter Expertise and technical engineers to enhance the testing lifecycle and require strong management skills for coordinating global programs. Technical leadership, combined with skilled teams, drives innovation and facilitates the adoption of disruptive technologies such as Micro-Services and Cloud Native solutions. Global Delivery, Quality Engineering & Automation, CI/CD Enablement, Cloud Operating experience, and Stakeholder management form the foundation of their operations. Their primary focus areas are Lifecycle Automation, Business Centric Testing & Engineering driven assurance, and End-User Experience and Digital Assurance. What you need to know As GenAI Quality Engineering & Assurance Manager , you will be leading GenAI enabled quality engineering efforts across key programs globally. We are seeking a dynamic and experienced GenAI QA Specialist to join our Global Quality Engineering & Assurance (QE&A) organization. This pivotal role combines deep domain expertise in Quality Assurance, cutting-edge automation practices, and Generative AI (GenAI) capabilities to lead large-scale QA programs and drive continuous quality improvements across portfolios. The ideal candidate will bring a strategic mindset, proven leadership in managing global QA teams, and hands-on experience integrating AI into testing and quality engineering workflows. This role also requires domain expertise in Property & Casualty insurance along with a deep understanding of the Software Testing Life Cycle (STLC), Leadership acumen and technical proficiency to ensure delivery excellence, compliance, and continuous quality improvements across a geographically distributed team. Technical competency in Leadership combined with SME and Engineering skilled teams will ensure forward thinking, continual innovation and ability to adopt to disruptive technology such as Micro-Services, Cloud Native, Omni Channel products and operating models with Global Quality Engineering & Automation, CI|CD Enablement for Testing, Cloud Operating experience and Stakeholder management as the basic premise. What you'll need to succeed: + Lead and scale a high-performing, globally distributed QA organization with a focus on innovation, quality-first development, and continuous improvement. + Define and execute a modern QA strategy incorporating automation, performance, security testing, and GenAI-enabled testing practices. + Champion the adoption of test automation frameworks and continuous testing across agile and DevOps environments, including CI/CD pipelines. + Embed quality engineering into the software development lifecycle in collaboration with Product, Engineering, and DevOps teams. + Support strategic programs including SCUP, Claims, Japan Transformation, Data Engineering, and myAIG, ensuring quality assurance at every phase. + Drive GenAI-based transformation initiatives to modernize QA processes, enhance test data generation, and enable intelligent automation. + Manage large-scale QA programs across multiple scrum teams, focusing on end-to-end functional, non-functional, and regression testing. + Utilize data-driven decision-making through quality metrics, KPIs, and dashboards to monitor performance and drive improvements. + Engage with key business and technology stakeholders to align QA practices with strategic objectives and regulatory requirements. + Stay abreast of emerging trends in AI/ML, test engineering, and cloud-native testing tools to continuously enhance QE&A capabilities. + Ensure compliance with global regulatory standards and contribute to audit and risk management processes. Preferred Domain Expertise: + Deep knowledge of U.S. Property and Casualty insurance products, forms, regulatory landscapes, and risk frameworks. + Good knowledge of GenAI Architecture, LLMs + Exposure to various insurance lines such as Financial Lines, Property, Casualty, Specialty, Cyber, and Multinational Clients. Qualifications & Skills: + 12+ years of experience in Information Technology with 8+ years in Quality Engineering & Assurance, including leadership of global QA programs. + Bachelor’s / master’s degree in computer science or related field + Strong proficiency in QA tools and frameworks: Rally, ALM, Selenium, Jenkins, Git, Eclipse IDE, JIRA, BDD with Cucumber, and data testing platforms. + Proficiency in GenAI Architecture, LLMs + Hands-on experience with CI/CD pipelines and DevOps tools such as Jenkins, Stash, and Git. + Demonstrated expertise in Solution Architecture (Test Solutions), Continuous Testing, Non-Functional Testing, and Agile QA frameworks. + Proven ability to build financial models, executive dashboards, PowerPoint presentations, and manage performance metrics. + Strong influencing and stakeholder management skills, with experience navigating complex global organizations. + Advanced knowledge in Systems Development Life Cycle (SDLC), Quality Governance, Risk Management, Vendor Management, and Compliance. What Sets You Apart: + Vision for the future of QA powered by Generative AI — from intelligent test creation to automated defect triage. + Passion for modernizing legacy QA practices and creating scalable, reusable frameworks using cutting-edge tools. + Ability to lead transformational QA initiatives across complex ecosystems with a focus on efficiency, innovation, and measurable outcomes. The base salary range for this position in Jersey City, NJ, is $ 126,000 171,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview (http://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New\_Hire\_Benefits\_Overview.pdf) Veterans are encouraged to apply. #LI-NK1 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: IT - Information Technology AIG PC Global Services, Inc.