At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleVoice Communication Specialist

                        

LocationBeachwood

                    

FacilityBeachwood Family Health and Surgery Center

                     

DepartmentBeachwood Admin-Regional Operations

                      

Job CodeB1027S

                     

ShiftDay/Evening/Night/Weekend

                       

Schedule7:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic’s Hillcrest Hospital, one of the top hospitals in Ohio.

  

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.    

A caregiver in this position works days, 7:30am—5:00pm. 

A caregiver who excels in this role will:  

Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance. 

Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. 

Direct hospital personnel request conference calls to conference company as procedures described. 

Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions. 

Provide overhead and long-range paging services to the FHC and other outside callers as applicable. 

Process group alert test twice daily. 

Expedite medical emergency and crises intervention procedures using page and established procedures. 

Assist staff with out-of-service pages by performing program changes using page systems. 

Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit. 

Perform on-call schedule services.  

Assist personnel in contacting on call physicians and other on-call personnel.  

Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.  

Remain alert to daily on-call schedule changes. 

Operate various systems and facsimile equipment.  

Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.  

Receive, log and dispatch incoming telex and facsimile messages. 

Minimum qualifications for the ideal future caregiver include:  

High school diploma.  

1 year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers. 

Understanding of networking/distributed computing environment concepts. 

Understand principles of client/server configuration. 

Excellent knowledge of messaging technology and project management skills. 

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities