Job Title:

Voice AI Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: AI Engineer – Voice virtual assistants

Location: Preferably at Overland Park, KS
 

Position Summary

We are seeking a Voice AI Engineer with strong expertise in developing voice virtual assistants, building intelligent workflows using Large Language Models (LLMs), and deep familiarity with modern cloud-native technologies. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex problems at scale, and is excited about the future of conversational AI.

Key Responsibilities

Design, develop, and deploy voice-based virtual assistants integrated with natural language understanding and speech recognition systems.Create and maintain LLM-powered playbooks to enable contextual, multi-turn, and task-oriented conversations.Collaborate with product and design teams to define user journeys and voice interaction models.Implement and maintain microservices and backend infrastructure using Python, Kubernetes, Kafka, and AWS Cloud.Develop scalable data pipelines and event-driven architectures for real-time assistant interactions.Monitor and improve the performance of deployed models and virtual assistants across multiple platforms.Apply best practices in security, CI/CD, and infrastructure as code (IaC).

Required Skills & Qualifications

3–5+ years of experience developing voice assistants or conversational AI applications.Hands-on experience with LLMs (e.g., OpenAI, Cohere, Anthropic) and prompt engineering for building task automation and knowledge playbooks.Proficiency in Python for backend/API development and orchestration of ML pipelines.Experience with Kubernetes for container orchestration and Kafka for building scalable event-driven systems.Strong understanding of AWS services, including Lambda, ECS/EKS, S3, and CloudFormation/Terraform.Solid knowledge of REST APIs, authentication protocols (OAuth2), and secure cloud architectures.Familiarity with NLU/NLP platforms (e.g., Alexa, Rasa, or custom-built engines) is a plus.

Preferred Qualifications

Experience integrating speech services (e.g., AWS Lex/Polly, Microsoft Azure Speech).Familiarity with MLOps tools and frameworks (e.g., SageMaker, MLflow).Strong collaboration and communication skills; ability to translate business needs into technical solutions.Contributions to open-source LLM or voice-related projects is a plus.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $92,250 - $171,321, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is 07/14/2025.

Location:

USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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