Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Manages the end-to-end lifecycle of visiting researcher appointments, including intake (Visitors Request Form) review, submission of IT request access, collaboration with wellness/employee health, submission of background checks, onboarding, creation of badge requests in collaboration with facilities team, and offboarding process.Coordinates with internal departments (HR, Legal, Research Compliance) to ensure all institutional and federal requirements are met.Maintains accurate records of visiting scholars, including visa status, research activities, and institutional affiliations.Works closely with principal investigators, department leadership and chairs to align visitor goals with institutional research priorities.
SERVICE ESSENTIAL FUNCTIONS
Ensures compliance with visa regulations (e.g., J-1, H-1B), institutional policies, and NIH (National Institutes of Health) or other funding agency guidelines.Ensures adherence to institutional policies, IRB (Institutional Review Board) protocols, and federal regulations (e.g., National Institutes of Health, Health and Human Services, and immigration laws).Draft visitor agreements for (MORTI) Methodist Online Research Technology Initiative system access-monitoring of expiring contracts and determining if an extension is needed.Monitors export control and research security compliance for international visitors.Liaises with international partners, universities, and research institutions to promote the visitors program.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Serves as the primary point of contact for visiting researcher, providing orientation, and cultural integration support.Collects feedback from participants to improve program quality and impact.
FINANCE ESSENTIAL FUNCTIONS
Tracks program outcomes and prepare reports for leadership and funding agencies.Supports grant and funding documentation related to visiting researchers.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSAssigns and approves required online modules for visitors.Organizes seminars, networking events, individual development plans, and professional development workshops.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's Degree - may consider candidate with additional four years' experience (in addition to the minimum experience requirements listed below) in lieu of a degree
WORK EXPERIENCE
Two years experience in related discipline to include one year of project management experience License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language is necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principlesStrong analytical and interpersonal skillsAdvanced spreadsheet skills (i.e., creating pivot tables, performing v-lookups, and managing large data sets). Intermediate word-processing and presentation software skillsStrong project and time management skillsInitiative - Exhibits resourcefulness, independent action and judgment that are position appropriate. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectivesProfessional handling of exposure to confidential/sensitive informationDemonstrates flexibility and adaptability in the face of changing demandsProficiency in Microsoft Office Suite and database management systemsKnowledge of NIH or other federal research funding mechanisms is preferredFamiliarity with U.S. immigration regulations and research compliance regulations preferredStrong organizational and project management skills, interpersonal, and cross-cultural communication skillsCredentialing background preferredMultilingual abilities are a plusExperience with onboarding foreign nationals or students is preferred
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Academic Institute (formerly the Houston Methodist Research Institute) was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics, therapies, and treatments. The research institute was created to provide the infrastructure and support for these endeavors, and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540,000 square foot building dedicated to research and clinical trials, the academic institute houses over 2,047 credentialed researchers conducting 1,470 ongoing clinical protocols.
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