Begin your journey with us.

Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure, instead, we dare to achieve what’s never been done before.

So, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story, a story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Calling all ambitious German Speakers to join our Doha Contact Centre team and start writing your own story with Qatar Airways Group.

About the Job

In this role, you will be responsible for providing exceptional customer support to our German-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.

Your specific responsibilities will include:

Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.

Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.

Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.

Support E-commerce, Trade and Frequent Flyer Program activities.

Process ticket refunds