**Description:** Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants. The VIP Lead Coordinator serves as the primary point of contact for guests booked in our premium Villa and Residences, as well as any guests referred to the VIP team for an enhanced guest experience. This role supports pre-arrival coordination across Concierge, Spa, Restaurants, Beach Activities, Excursions, Amenities, and more, while also ensuring accommodations are properly prepared and guest preferences are executed. As the Lead within the VIP Coordinator team, this role acts as second-in-command to the VIP Manager, taking ownership of coordination workflows and serving as a key operational point of contact once guests are in-house. The VIP Lead Coordinator steps in to manage complex situations, independently handles guest recovery, and provides guidance and support to other coordinators to ensure a seamless, elevated, and consistent VIP experience. Key Responsibilities: · Serve as the lead point of contact for premier Villa guests and Owners, managing daily pre-arrival workflows and all ongoing follow-ups. · Independently handle guest recoveries and service challenges, ensuring timely and appropriate resolutions. · Coordinate and organize pre-arrival details for Spa, Dining, Excursions, and special guest requests. · Maintain oversight of arrival and departure schedules to ensure accurate timing and readiness. · Lead annual vendor pricing updates and assist with rate changes to ensure all Villa collateral remains current and accurately charged. · Maintain professional communication with Villa Owners and serve as a primary operational support for the VIP Manager and Reservations Manager once guests are on-site. · Oversee the team’s daily progress, ensuring all coordinators complete their assigned portions of the checklist on time. · Monitor all guest-facing communication and villa setups to ensure enhanced experience standards are consistently met. · Collaborate cross-functionally with all departments to ensure seamless service delivery for VIP guests. Hourly Rate of Pay Starts at $32.05 This role will be eligible for the following benefits, after meeting initial eligibility times: + Medical, Dental, Vision, and other additional Health Benefits + 401K Retirement Savings Plan with company match + Employee Stock Purchase Plan + Paid Time Off upon hire and 7 Observed Holidays + Discounted Hyatt rooms upon hire and up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Qualifications:** + Minimum 2 years of experience in luxury hospitality or high-level coordination. + Proven ability to manage and multitask across Concierge, Spa, Excursions, and Food & Beverage requests. + Strong proficiency in Excel and property management systems. + Exceptional written and verbal communication skills. + Demonstrated “lead by example” leadership style with the ability to coach and support other coordinators. + Excellent problem-solving skills with confidence in independent decision-making. + High attention to detail, particularly in white-glove luxury accommodation preparation. + Previous Front Office, Concierge, or Guest Relations experience preferred. + Ability to maintain confidentiality and foster trusted relationships with high-profile guests and Villa Owners. + Strong organizational skills with the ability to manage complex service expectations. + Technologically proficient with Microsoft Office, CRM systems, and property management software (e.g., Opera). + Flexible availability, including weekends, holidays, and peak travel seasons. + Valid driver’s license required. **Primary Location:** US-HI-Wailea **Organization:** Andaz Maui at Wailea **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Guest Services **Req ID:** WAI002580 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.