Description . Able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis. . Provide Mobile Device Support, Hardware/Software installation and configuration support. . Provide support for offices in installing and using supported software . Assist in developing user documentation/installation procedures. . Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g. USB camera’s, accessories used for applications like Teams, Skype, etc. . Serve as a resource for solving user problems requiring an advanced level of technical support. . Image computers and migrate end user data upon request. . Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc. . Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards. . Provide support for application software installation and use. . Provide Mobile Device Support, Android, iOS, Devices . Assist in developing user documentation/installation procedures. . Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution. . Serve as the clearinghouse for posting "Alert" Notifications via Voice Mail, the WEB Page, Usenet News Groups, and e-mail. . Maintain the knowledge base for all Supported Software and a working knowledge of hardware and communication products. . Apt to learn and maintain knowledge of all support software, Cloud base software products, and HIR Policies. . Willing to participate in projects and initiatives for customers. . Serve as a resource for solving user problems requiring an advanced level of technician support. . Serve as the technical resource and solution-provider for the Technology Partners. . Work closely with other groups to support current technology. . Interact with other HIR groups as appropriate to efficiently respond to user requests/problems. Partners with vendors to identify and resolve problems. . Confer with senior engineering staff to resolve more complex problems. . Perform other official duties as assigned. Skills Active directory, remedy, O365, Desktop, Support, Windows Additional Skills & Qualifications Citizenship and Security Clearance: . Authorized U.S. Worker . Must be able to obtain the equivalent of Federal Government Public Trust clearance . Customer can typically clear staff in 3 to 7 business days after they are selected Pay and Benefits The pay range for this position is $20.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington,DC. Application Deadline This position is anticipated to close on Aug 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.