Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Summary of the duties and responsibilities:

Lead the villa host team in delivering outstanding, personalized service to all guests throughout their stayConduct regular check-ins with guests to gather feedback and address any issues promptly, ensuring a seamless guest experience.Tailor services and amenities to meet specific guest preferences, coordinating with other departments as needed.Handle any guest complaints or concerns with professionalism and empathy, providing quick resolutions.Recruit, train, and supervise a team of villa hosts, ensuring high standards of service are consistently met.Develop training programs for villa hosts, focusing on service excellence, cultural sensitivity, and attention to detail.Conduct regular performance reviews and offer constructive feedback to improve staff performance and morale.Oversee villa readiness before guest arrivals, coordinating with housekeeping and maintenance to ensure impeccable conditionsLiaise with the resort's concierge, culinary, housekeeping, and maintenance teams to fulfill special guest requests and maintain operational excellenceMaintain up-to-date knowledge of resort facilities, activities, and special events to provide relevant recommendations to guests.Identify and promote upselling opportunities for villa amenities, special services, and resort experiencesPrepare and analyze reports on guest satisfaction, villa occupancy, and host team performance to share with managementImplement initiatives to improve efficiency and enhance guest experience based on feedback and dataA warm, engaging personality with a genuine passion for hospitality and guest satisfaction.Strong problem-solving abilities, with a proactive and flexible approach.Cultural sensitivity and the ability to work effectively with a diverse team and international clientele.

QualificationsAt least bachelor’s degreeAt least 5 years’ experience in work with luxury resorts.Effective telephone communication skills, and proficiency in MS Office applications such as Word, PowerPoint, and Excel, Opera.Fluency in English (written and spoken).Must currently hold the role applying for.Must have a stable career historyTrackable references to support the role applied for.