Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

Job Description

Responsibilities:

Oversee the day-to-day operations of Anantara Maia Seychelles Villas, ensuring the highest level of service for guestsLead and manage a team of villa hosts and front desk staff, providing guidance, training, and support to maintain exceptional service standardsDevelop and implement strategies to enhance guest experiences and exceed expectationsManage guest check-in and check-out processes, ensuring a seamless and luxurious experienceConduct regular inspections of villas to maintain impeccable cleanliness, comfort, and operational efficiencyResolve guest complaints and concerns promptly and professionally, ensuring guest satisfactionCoordinate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure smooth villa operationsMonitor and analyse guest feedback, implementing improvements as necessaryManage villa inventory and supplies, ensuring all amenities are well-stocked and of the highest qualityDevelop and maintain relationships with key stakeholders, including guests, travel agents, and partnersCreate and oversee staff schedules to ensure optimal coverage and efficiencyImplement and maintain standard operating procedures for all villa operationsConduct regular team meetings and performance reviews to foster a culture of excellenceStay informed about industry trends and competitor offerings to maintain the villa's competitive edgeEnsure compliance with all relevant health, safety, and security regulations

Qualifications3 -5 years of experience in luxury villa or hotel operations, with a strong background in front desk management and team leadership A degree/diploma in Hospitality Management, Business Administration, or a related field is preferred

Additional Information Strong leadership, coaching, and mentoring abilities. Demonstrated ability to inspire and guide a team to consistently deliver exceptional service.Excellent interpersonal and communication skills, with a passion for delivering personalized guest experiences.Ability to resolve conflicts and challenges quickly and professionally while maintaining guest satisfaction.Strong attention to detail with the ability to manage multiple tasks simultaneously in a fast-paced environment.Fluency in English is required; knowledge of additional languages is a plus.Proficient in hotel management systems 

CV must include 3 traceable referee with valid email addresses and mobile numbers.