Complete Description:
The Tier 2 VTC engineer will be responsible for ensuring that video and potentially audio teleconferencing systems operate in a reliable, available, and scalable manner.
Behavioral Characteristics:
Excellent interpersonal and customer service skills, strong communicator, manages multiple customer priorities at given time, prioritizes and works with designated groups as needed, works independently with limited supervision, is highly motivated.
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Hands on experience with VTC technologies
Required
12
Years
3 - Expert
Specific knowledge and experience with Crestron and Cisco VTC platforms
Required
7
Years
3 - Expert
Knowledge of Video and Audio Controllers and Signaling
Required
5
Years
2 - Proficient
Experience with Cisco TMS Telepresence
Required
5
Years
3 - Expert
Experience using Jabber, Webex, and Microsoft Lync
Required
5
Years
3 - Expert
Gather technical and business requirements, develop customized solutions and manage customer expectations
Required
7
Years
3 - Expert
Perform customer site assessments, complete wall-to-wall inventories, make recommendations on parts needed and support the installed base of systems
Required
7
Years
3 - Expert
Ability to provide advice and recommendations on system upgrades, replacements, or new systems
Required
3
Years
3 - Expert
Communication with vendors for upgrades and troubleshooting issues with equipment and software
Required
7
Years
3 - Expert
VTC field experience within government agencies and public schools
Highly desired
4
Years
2 - Proficient
Independently manage projects and provide regular updates to the senior staff and management team
Required
7
Years
3 - Expert
In-depth knowledge of diverse audio/video systems
Required
10
Years
3 - Expert
Polycom and Tandberg VTC systems expertise
Required
3
Years
2 - Proficient
Installation and maintenance of set top boxes (STBs)
Required
5
Years
3 - Expert
Perform maintenance on customer production equipment
Required
5
Years
3 - Expert
Capable of training and demonstrating product features and operation to non-technical customers
Required
5
Years
3 - Expert
Bachelor's Degree
Required
Sr. level customer tech support via video, phone, email for complex video conferencing systems, web-conferencing, and AV equipment usage
Required
7
Years
3 - Expert
Develop Statement of Work for design and installation of Video solutions such as Cisco Telepresence
Required
7
Years
3 - Expert
Knowledge of Vbrick and Medicast video solutions
Desired
2
Years
1 - Basic