Role: Retail Learning & Development Advisor (North)

Reports to:  Head of People

Location:  4 days in store, 1 days remote or office

Working hours:  Monday-Friday 9:00-17:00

Job Purpose

To deliver inspiring and value adding training solutions across Victoria’s Secret. Whilst creating a strong culture of learning, inclusion and wellbeing, in order to drive overall productivity and performance.

Primary Responsibilities

Learning and Development

● Collaborate with external partners and internal stakeholders to design and deliver high quality training

programmes that are aligned to the overall business and people goals

● Design and develop content and tools that support the delivery of identified training programmes

● Deliver digital and face to face training that is interactive and meets audience needs

● Work closely with the Retail Team to implement in store training plans that are focused on executing the

brand customer experience & a hyper focus on driving best at categories; Bras & Fragrance

● Role model the brand behaviours and provide timely support / feedback / coaching to all levels of the

store team to support with store and business objectives

● Monitor and evaluate the success of learning initiatives, using data insight to inform and shape future

training programmes and proposals

● Maintain training records in line with GDPR

● Continuously review and update training materials, guides and documentation to ensure they are

compliance

● Design bespoke training programmes to support ad hoc business goals as and when required

Skills and Experience

● Experience working in a retail environment, ideally in a customer facing / focused role

● Strong organisational and planning skills

● Strong interpersonal skills to build and develop valued relationships across the business

● Strong verbal and written communication skills, with excellent attention to detail

● Confident and engaging speaking and facilitation style

● Creative and innovative design skills for developing and delivering training content

● Team orientated along with the ability to work collaboratively with others

● High standard of integrity and discretion

The above responsibilities are an overview of the role and its responsibilities, the list is not exhaustive and additional responsibilities may be required from time to time.