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Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction

We are currently seeking an experienced professional to join the WPB Branch Operations Central team.

Principal Responsibilities

The role holder’s responsibility includes

Audit and Controls

Complete ownership of all audits which happen on Operations and Control for BBCT / Branches/ GPB as is assigned from time to timeIdentifying root cause, fixing the same, arranging for remediation of gaps highlighted by these auditsComplete ownership of all automations at Branches, BBCT, CPU as appropriate with benefits and aim at simplifying processes, reducing manual workEnd to End management of New To Bank and Existing to Bank CDD compliance for customersBesides the above, handle al regulatory submissions, front end audit discussions and take it to satisfactory closureBe responsible for the overall operational health of branches / Distribution central teamMaintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues. Conduct Continuous monitoring of all controls pertaining to branch operations and controls. Periodic attestation of all the applicable controls

CDD / Account Opening

Ensure financial risk, Reputational Risk, Customer Due Diligence (CDD) requirement and customer experience is addressed on a regular interval, reviewed tracked to avoid any financial loss/ threat/ risk/ reputation to the bankCustomer relationships which are highlighted under Financial Crime Risk and Risk Appetite are required to be reviewed and tracked end to end to mitigate risk from the relationship involving reputational/ FCR riskCSEM exits process to be initiated wherever it warrants and follow up with the relevant stakeholders to complete the exit processDrive CDD completion for Branch Banking Team. Close oversight of HRC/ SCC/PEP customer to mitigate risk on overdue profiles and ensure that customer experience is not taintedDrive implementation for process improvements in collaboration with branches, RCT, FCC and KYC ops team. Oversight managing the Customer Focus Group meeting conducted by branches and Management visitThe role holder will be responsible for E2E CDD requirements for both NTB and ETB customers and will cover ancillary activities related to BoWThe role holder will be responsible for multiple other elements on FCR and Compliance such as RFI closures, Current account circular adherence, CRS requirements, Discrepancies in RMS