Essential Functions: 

Strategic Leadership

Develop and execute national and local strategies for sales and customer experience and family engagement and loyalty. Align strategy with overarching business goals—growth, retention, and operational excellence. Lead a cultural transformation that embeds family engagement into organizational norms.

Operational Execution

Design and implement scalable tools, systems, and processes to standardize the customer journey. Oversee the entire family lifecycle from the first interaction to graduation.  Manage cross-functional partnerships across marketing, operations, finance, IT, and education teams.

Data & Analytics

Leverage KPIs and analytics to inform strategy and continuously improve outcomes. Use data to tell compelling, mission-aligned stories to internal and external stakeholders.

Team Leadership

Build, lead, and mentor high-performing sales and family engagement teams. Ensure talent development, retention, and alignment with performance goals.

What Success Looks Like:

Elevated Family Engagement, Loyalty & Retention: Significant improvements in family satisfaction, and year-over-year retention rates, reflecting strong trust and value perception. Data-Driven Decision Making: CX/Family Engagement and sales performance are continuously measured, and actionable insights are used to refine strategies, improve ROI, and support innovation. Strategic Cross-Functional Alignment: Key internal stakeholders are tightly coordinated to promote collaboration, streamline systems, and deliver a unified, mission-driven family experience.

Minimum Job Qualifications:

Bachelor’s degree in business, marketing, education, or related field required. Master’s degree in business, education, or related field preferred. 10+ years of progressively senior experience in sales, customer experience, service industry, member services, or customer success industries required. 5+ years leading successful CX/Family Engagement and sales teams required. Experience in early childhood or education preferred.

Skills and Abilities Qualifications:

Excellent customer service skills with both internal and external customers. Capable of working with frequent interruptions and changing priorities. Effective communication skills, written, verbal and interpersonal. Proficient time management, organizational skills and ability to meet established deadlines. Strong analytical and problem-solving skills with an ability to synthesize and act on data-driven insights to impact KPI, ROIs, and decision making. Ability to design and execute long-term end-to-end sales and customer experience strategy aligned with business goals. Skilled in building scalable CX processes, tools, and systems for consistent service delivery. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Compensation and Benefits:

Compensation based on position, education and experience. Bi-weekly paid.  Base salary range: $210K-$240K This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.

Health and Wellness Benefits: 

Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection. Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.

Employee perks/discounts: 

Education assistance including tuition reimbursement  Childcare discount available to all employees Corporate partner Discounts This position is eligible for paid time off.  All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan.  This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act. Applications accepted through 7/7/2025.