Join JPMorgan Chase as we transform customer experiences and drive innovation across all channels. Be part of a team that is redefining how we deliver value to our internal users through cutting-edge AI and knowledge management solutions. Help shape the future of banking by building products that empower our employees and enhance customer engagement.
As a Product Manager within the Machine Learning & intelligent ops team, you will define and execute the product roadmap for AI-driven solutions. You will collaborate with cross-functional teams to deliver scalable knowledge content and services tailored to various user personas and channels. You will play a pivotal role in driving transformation, ensuring alignment with business priorities, and delivering innovative offerings.
Job Responsibilities:
Lead and/or groom a team of analyst who will work and help achieve the OKR’s of the Area Product through coordinating with different stakeholders to identify the opportunities for Data Science/Analytics which can drive relevant insights for Business.Provide a technical, consulting and domain leadership to a team of Business Analysts, Data Modelling, Data Engineers and Data Scientists with an aim of providing analytical solution. Develop and having exposure to building knowledge management platform using GenAI Lead the team on requirement gathering, data understanding, defining scope, building, and implementing solution.Leverage different Data Science (Machine Learning, Deep Learning and NLP) & Azure’s AI capabilities to build the solution and analytics strategy.Work with Data Engineering, Data Modelling, Cloud Admin and Power BI team to design an end-to-end solutionOversee the product area in Machine Learning / Artificial Intelligence to deliver knowledge content via APIs and services suitable to channel (contact center, voice, digital, branches), personalized by persona (agent, specialist, banker, advisor, customer)Execute the strategic knowledge management roadmap and continuously refine requirements to deliver collective knowledge services and capabilities to scale
Required Qualifications, capabilities and skills
10+ years of product management experience – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps. 5+ years of knowledge management, machine learning / artificial intelligence experience or similar Operations experienceStrong leadership skills and experience working in agile/scrum teams is a mustAbility to synthesize large amounts of information to inform decisions, gain buy-in, and drive work forwardAbility to thrive in a fast-paced, innovative, collaborative and cross-functional environmentExcellent strategic thinking, problem-solving for senior leaders and executivesExcellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholdersMinimum BS / BTech or equivalent level of education required with additional qualification in AI & ML based tech and Cloud capabilities like Azure and AWS